Mortgage Servicing Representative

Bankers' Bank; Madison (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Bankers' Bank in Madison, WI is seeking a Mortgage Servicing Representative to support the mortgage portfolio by answering borrower and correspondent bank calls and processing payments for insurance and taxes.

The role involves servicing duties including payments, escrows, PMI and USDA remittance balancing, investor reporting, and year-end closeout. Prior banking experience and mortgage investor balancing are preferred for this position.

Qualifications

• Experience providing outstanding professional customer service.

Responsibilities

• Processes payments, payoffs, satisfactions and late notices.
• Disburses insurance and tax payments.
• Reviews new loans in MS for accuracy and sends new loan packets to borrowers.
• Analyzes escrow.
• Pays and balances PMI and USDA remittances.
• Performs daily and monthly balancing, reporting and close out.
• Assists with year-end closeout of MS.
• Handles investor reporting, remitting and reconciling.
• Reviews loan file documentation in document management software.

Job description

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter/cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Columbus, OH, and Indianapolis, IN.

Bankers' Bank is seeking an engaging, Mortgage Servicing Representative to join our team in the Mortgage department of our Madison, WI headquarters office. This position services mortgage loan portfolio including answering calls from borrowers and correspondent banks and processing payments for insurance and taxes.

Position Functions:

Servicing:

• Processes payments, payoffs, satisfactions and late notices.
• Disburse insurance and tax payments.
• Review new loans in MS for accuracy and send new loan packets to borrowers.
• Analyze escrow.
• Pay and balance property mortgage insurance (PMI) and United States Department of Agriculture (USDA) remittances.
• Daily and monthly balancing, reporting and close out.
• Assists with year-end closeout of MS.
• Investor reporting, remitting and reconciling.
• Review loan file documentation in document management software.

Ideal candidates will possess experience providing outstanding professional customer service. Previous banking experience is a plus along with previous experience with mortgage investor balancing.

Position