Loan Servicing Specialist

Polish-National-Credit-Union; Chicopee (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health

Dental

Vision

Flexible spending accounts

Generous 401(k) with employer match

Student Loan Repayment Program

Tuition assistance

Job summary

Polish National Credit Union is hiring for a Loan Servicing / Support role. The position entails handling daily loan servicing tasks, ensuring accurate documentation, and providing courteous member service.

The candidate will support multiple areas within the department and serve as a back-up for loan servicing functions, including escrow and remittance processes. Qualified applicants will have at least one year in loan servicing within a credit union or similar financial setting, strong

Qualifications

• One year of loan servicing/support experience in a credit union or similar financial institution.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Trustworthy, diplomatic, and able to handle sensitive information.
• Proficiency with MS Office and loan systems.

Responsibilities

• Possesses adequate product knowledge, including required file documentation.
• Represent the credit union in a courteous and professional manner.
• Provides support to assigned areas of the department and acts as backup for various loan servicing positions.
• Proficient in secondary market loan servicing tasks, including remittance and account reconciliation.
• Perform new account system maintenance and loan boarding when necessary.
• Review loan files for proper documentation and execution.
• Process daily transactions and member service tasks.
• Assist with loan maintenance changes and weekly index updates.
• Handle payoff and discharge preparation and administration.
• Manage Title Administration.
• Audit new loan setup data for accuracy.

Skills

Loan servicing

Detail-oriented

Tools

COCC Insight

MS Office

Job description

Description

Polish National Credit Union stands strong as a full-service, member-owned credit union, offering a complete line of personal and business banking products and services. Since our inception in 1921, Polish National has grown to meet the needs of our communities. We proudly support the community through non-profit and educational initiatives. An important aspect of all positions at the credit union is to fulfill our mission: “To Grow Lasting Relationships to Improve People’s Lives.”

We are currently seeking a self-motivated, energetic individual to join our team. The ideal candidate will possess one year of loan servicing/support experience in a credit union or similar financial institution and be eager to make an impact with a strong, professional work ethic.

We are committed to providing fair and equitable compensation opportunities for all team members. We take pride in offering growth and professional development opportunities that support our employees’ continued success. Our compensation practices allow team members to progress through the salary range over time as they grow in their roles. The actual base pay offered will be determined based on factors including, but not limited to, a candidate’s skill, relevant experience, and work location.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge, including required file documentation.
• Represent the credit union in a courteous and professional manner
• Provides support to all assigned areas of the department where service or assistance is needed, acts as backup for various loan servicing department positions and functions. This includes but is not limited to Escrow Management (Taxes, Insurance, Private Mortgage Insurance)
• Proficient in all areas of secondary market loan servicing, including but not limited to remittance and account reconciliation.
• Perform new account system maintenance, including but not limited to manual boarding of loans when necessary.
• Perform loan file post-closing review of new loan files to ensure proper documentation and execution has been obtained.
• Process daily transactions and member service.
• Assist with loan maintenance changes and weekly index changes.
• Payoff and discharge preparation and administration.
• Title Administration.
• Reviews and audits new loan set-up data to ensure the accuracy of each loan entered on the loan system.
• Promote Polish National Credit Union’s Core Purpose of “Growing Lasting Relationships to Improve People’s Lives” while demonstrating PNCU’s Core Values at all times.
• Responsible for compliance with all applicable federal and state regulations, as well as credit union policies and procedures.
• Responsible for completion of all required compliance training, as well as completion of ongoing compliance training, which may be assigned throughout the year.
• Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).
• Perform additional duties as assigned

Benefits:

Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, generous 401(k) with employer match, Student Loan Repayment Program, and tuition assistance.

• Health
• Dental
• Vision
• Flexible spending accounts
• Generous 401(k) with employer match
• Student Loan Repayment Program
• Tuition assistance

Equal Opportunity Employer

Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons.

Requirements

• One year of similar or related experience in a loan servicing/support environment.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature
• Superior attention to detail
• Possess solid organizational, time management, and problem-solving skills
• Self-starter, self-reliant, and dependable, with the ability to work within and meet specific time constraints
• Experience with COCC Insight system preferred
• Proficiency in MS Office
• Results-oriented and able to prioritize multiple tasks
• Excellent written and verbal communication skills