Loan Servicing Specialist

The Polish National Credit Union; Chicopee (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Student Loan Repayment Program

Tuition assistance

Job summary

A community-focused credit union in Chicopee, Massachusetts is seeking a motivated individual for a loan servicing/support role. The ideal candidate should have at least one year of experience in a similar environment, showcasing superior attention to detail and strong organizational skills. Responsibilities include supporting various loan processes, ensuring compliance, and providing exceptional service to members. The position offers a competitive compensation and benefits package, promoting a supportive work environment.

Qualifications

• One year of experience in a loan servicing/support environment.
• Superior attention to detail.
• Solid organizational, time management, and problem-solving skills.

Responsibilities

• Provide support to all assigned areas of the loan servicing department.
• Process daily transactions and member service.
• Ensure compliance with federal and state regulations.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving skills

Communication skills

Tools

COCC Insight system

MS Office

Job description

Description

Polish National Credit Union stands strong as a full-service, member-owned credit union, offering a complete line of personal and business banking products and services. Since our inception in 1921, Polish National has grown to meet the needs of our communities. We proudly support the community through non‑profit and educational initiatives. An important aspect of all positions at the credit union is to fulfill our mission: “To Grow Lasting Relationships to Improve People’s Lives.”

We are currently seeking a self‑motivated, energetic individual to join our team. The ideal candidate will possess one year of loan servicing/support experience in a credit union or similar financial institution and be eager to make an impact with a strong, professional work ethic.

We are committed to providing fair and equitable compensation opportunities for all team members. We take pride in offering growth and professional development opportunities that support our employees’ continued success. Our compensation practices allow team members to progress through the salary range over time as they grow in their roles. The actual base pay offered will be determined based on factors including, but not limited to, a candidate’s skill, relevant experience, and work location.

Essential Duties And Responsibilities

• Possesses adequate product knowledge, including required file documentation.
• Represent the credit union in a courteous and professional manner.
• Provides support to all assigned areas of the department where service or assistance is needed, acts as backup for various loan servicing department positions and functions. This includes but is not limited to Escrow Management (Taxes, Insurance, Private Mortgage Insurance).
• Proficient in all areas of secondary market loan servicing, including but not limited to remittance and account reconciliation.
• Perform new account system maintenance, including but not limited to manual boarding of loans when necessary.
• Perform loan file post‑closing review of new loan files to ensure proper documentation and execution has been obtained.
• Process daily transactions and member service.
• Assist with loan maintenance changes and weekly index changes.
• Payoff and discharge preparation and administration.
• Title Administration.
• Review and audit new loan set‑up data to ensure the accuracy of each loan entered on the loan system.
• Promote Polish National Credit Union’s Core Purpose of “Growing Lasting Relationships to Improve People’s Lives” while demonstrating PNCU’s Core Values at all times.
• Responsible for compliance with all applicable federal and state regulations, as well as credit union policies and procedures.
• Responsible for completion of all required compliance training, as well as completion of ongoing compliance training, which may be assigned throughout the year.
• Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).
• Perform additional duties as assigned.

Benefits

Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, generous 401(k) with employer match, Student Loan Repayment Program, and tuition assistance.

Equal Opportunity Employer

Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons.

Requirements

• One year of similar or related experience in a loan servicing/support environment.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature.
• Superior attention to detail.
• Possess solid organizational, time management, and problem‑solving skills.
• Self‑starter, self‑reliant, and dependable, with the ability to work within and meet specific time constraints.
• Experience with COCC Insight system preferred.
• Proficiency in MS Office.
• Results‑oriented and able to prioritize multiple tasks.
• Excellent written and verbal communication skills.