Loan Servicing Representative III

Jeanne D'Arc Credit Union; Lowell (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jeanne D'Arc Credit Union in Lowell, MA is seeking a Loan Servicing Representative III to manage diverse loan portfolios, including residential and commercial products. This onsite role requires attention to detail and strong communication with members and internal teams to resolve servicing inquiries and update records.

You will process loan onboarding, monitor escrow, handle payments and modifications, and collaborate with the Commercial Lending department.

Qualifications

• High school diploma or GED is required.
• 2-5 years of commercial loan servicing experience or equivalent.

Responsibilities

• Perform loan onboarding for residential and commercial loans, including home equity lines.
• Monitor escrow and PMI activities, and process related cancellations and amendments.
• Review insurance reports for flood/hazard compliance and loan documentation.
• Process daily loan payments, payoffs, and reversals; support the insurance claim process when needed.
• Collaborate with Commercial Lending to strengthen servicing activities and assist training new staff.
• Cross-train in other Loan Servicing areas to provide back-up during absences.

Skills

Detail oriented

Excellent written and verbal comm

Mortgage loan documentation knowledge

Interpersonal skills

Organizational skills

MS Office Applications (Word, Excel, P

Education

High school diploma or GED

2-5 years commercial loan servicing experience

Tools

MS Office Suite

Job description

Join Our Team and Make an Impact!

At Jeanne D'Arc Credit Union, we don't just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you'll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you're looking for a rewarding role where you can make a difference in helping people and giving back to the community, we'd love to have you on board!

Position Summary

The Loan Servicing Representative III performs a wide variety of tasks related to the residential and commercial loan portfolios. These tasks require accuracy, an understanding of loan products, and the ability to multitask. This position serves as a key resource for members and employees to help answer servicing questions and address concerns. This position is fully onsite in Lowell, MA.

Essential Function & Responsibilities

Residential & Commercial Loan Servicing

• Perform loan onboarding for most loan types, including commercial loans, home equity loans and lines of credit, construction loans, participations, and investor loans.
• Responsible for monitoring flood and hazard insurance through the credit unions insurance vendor and assessing escrow for lender paid policies.
• Daily review of insurance reports to ensure vendor compliance with flood and hazard regulations.
• Process escrow cancellations, PMI cancellations, subordinations, and payment re-amortizations.
• Monitor PMI reports to track letter cycle and automated PMI cancellations.
• Review construction advances, work with construction management vendor on missing items, obtain management approval, and process advances.
• Review modification requests for commercial and residential loans, ensure documentation is complete and signed by all required parties, and perform system maintenance on the loan.
• Monitors and resolves helpdesk requests, elevate complex issues to a manager.
• Process daily loan payments, payoffs, and reversals for all loan types as needed.
• Provides assistance with the insurance claim process due to damages to a property that the credit union is holding for collateral. Work with the members to collect required documentation and release funds in alignment with the credit unions procedures.
• Works closely with the Commercial Lending department to bridge gaps and strengthen commercial loan servicing activities.
• Assists with training new team members.
• Cross train in other areas of Loan Servicing, to provide back-up during absences.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES, if any:

This position has no supervisory responsibilities.

Requirements

Knowledge

• Intermediate knowledge of credit union policies and procedures.
• Intermediate knowledge of federal and state laws, regulations, programs, and best practices, pertaining to loan servicing.
• Intermediate knowledge of credit union operations.
• Intermediate knowledge of commercial and residential loan documentation and collateral.

Skills

• Detail oriented.
• Excellent written and verbal communication skills for communicating with members and other business units withing the Credit Union.
• Working knowledge of mortgage loan documentation preferred.
• Strong interpersonal skills.
• Strong organizational skills.
• MS Office Applications (Word, Excel, and PowerPoint)

Abilities

• Ability to handle multiple tasks with excellent attention to detail.
• Communicate with team members with various levels of experience and/or authority and respond to questions from managers or team members.
• Collaborate and communicate as part of a team.
• Proven judgement regarding sensitive information and the ability to maintain superior standards of integrity and confidentiality.

Education And/or Experience

• High school diploma or GED.
• Two to five years of commercial loan servicing experience or equivalent combination of education and experience.

Jeanne D'Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.