Member Service Representative Float

ADP, Inc.; Lowell (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Jeanne D’Arc Credit Union in Lowell, MA is seeking a Member Service Representative Float to support eight locations, educate members about products and services, and handle a variety of transactions with accuracy and courtesy.

The ideal candidate has at least one year of related experience and a high school diploma; you will float between branches to open accounts, fund loans, and assist members with access services while upholding compliance and exceptional service.

Qualifications

• One year of related experience is required.
• High school diploma or equivalent required.

Responsibilities

• Greets members and provides information on transactions, products, and services.
• Takes responsibility for member service requests, including account opening and funding within signing authority.
• Balances MSR cash drawer and daily transactions; assists with branch balancing.
• Directs members to the appropriate department for further information and services.
• Remains vigilant for unusual or suspicious activity and adheres to policies.

Skills

Microsoft Office

Customer service

Communication

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative Float

Full Time Lowell, MA, US

5 days ago Requisition ID: 1130

Salary Range: $17.95 To $26.93 Annually

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Member Service Representative Float

As a Member Service Representative Float, you’ll work under the leadership of the Assistant Branch Manager to serve as the primary agent for building member relationships through education about Credit Union products and services. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently. You will float between any of our 8 locations to assist with coverage as needed.

ESSENTIAL FUNCTIONS AND RESPONSIBLITES:

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

KNOWLEDGE AND SKILLS:

Experience: One year of related experience is required.

Education: High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills: Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Other Skills: Proficient Microsoft Office skills and the ability to learn the core system and other related software are required Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.