Loan Servicing & Payments Specialist

Stifel Financial Corp.; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Stifel is seeking a SPA Servicing Associate to interact with customers, provide information on products and services, and support loan payments and disbursements.

You will resolve inquiries promptly, post payments, and maintain accurate records while upholding regulatory requirements and a strong commitment to customer service. This role offers meaningful teamwork at Stifel’s St. Louis office.

Qualifications

• Minimum required: High School Diploma or equivalent.
• 0-2 years of customer service experience.
• Proficient with Microsoft Office suite.
• Knowledge of relevant banking regulations and procedures.

Responsibilities

• Answer customer inquiries via phone and email with accuracy and courtesy.
• Accurately post payments, process manual billings, and accrual adjustments.
• Maintain quality customer service by processing loan payments, disbursements, and payoffs.
• Perform administrative tasks and document interactions in the system.

Skills

Strong verbal and writtencommunication

Customer service

Regulatory awareness

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Stifel is seeking a SPA Servicing Associate to interact with customers, provide information on products and services, and support loan payments and disbursements.

You will resolve inquiries promptly, post payments, and maintain accurate records while upholding regulatory requirements and a strong commitment to customer service. This role offers meaningful teamwork at Stifel’s St. Louis office.