SPA Servicing Associate

Stifel, Incorporated; St. Louis (MO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401(k)

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel is seeking a SPA Servicing Associate to interact with customers, providing information about products and services. You will handle inquiries by phone and email, post payments, and process billings and accrual adjustments.

You will also manage loan maintenance activities and ensure service quality, supported by proficiency in Excel, Word, PowerPoint and Outlook.

Qualifications

• Minimum required: High School Diploma or equivalent.
• 0-2 years of customer service experience.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Understand and comply with regulations including the CRA, BSA, FCRA, etc.

Responsibilities

• Interact with customers to provide general information in response to inquiries about products and services.
• Answer customer inquiries via phone and email.
• Accurately post payments, process manual billings, and accrual adjustments.
• Maintain quality customer service by processing loan payments, disbursements, and payoffs.
• Perform loan maintenance as required by documentation.

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel,where success meets success.

What You'll Be Doing

The SPA (Stifel Pledge Asset) Servicing Associate is responsible for interacting with customers to provide general information in response to inquiries about products and services.

What We're Looking For

• Responsible for answering customer inquiries, resolving conflicts, and communicating effectively.
• Accurately post payments, process manual billings, and accrual adjustments accordingly.
• Answering customer inquiries via phone and email.
• Maintain quality customer service by accurately and promptly processing loan payments, disbursements, and payoffs.
• Images daily activity for retention.
• Performs maintenance on clients' loans as required by documentation received.

What You'll Bring

• Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.
• Strong verbal and written communication skills with an ability to communicate effectively during inter-departmental and external interactions.
• Strong knowledge of principles and processes for providing customer service.

Education & Experience

• Minimum Required: High School Diploma or equivalent.
• Minimum Required: 0-2 years of customer service experience.

Licenses & Credentials

• Minimum Required: None.

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel’s bank and trust companies are equal opportunity employers. All candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information or any other protected characteristic under applicable law. If you would like more information regarding Equal Employment Opportunity rights and protections, please review the following information: Know Your Rights.

Stifel is an Equal Opportunity Employer.