Loan Servicing Operations Specialist

Citizens; Johnston (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Citizens Bank in Johnston, RI is seeking a Loan Servicing Operations Specialist to process transaction requests from customers, branches and internal teams. You will perform routine clerical tasks with accuracy in a fast-paced environment while applying procedures to ensure compliance with policies and SLAs.

The role emphasizes data entry, basic accounting awareness, and strong communication. You will collaborate across groups, multitask, and contribute to process improvements, with a 40-hour

Qualifications

• High School Diploma/GED required.
• 2–4 years experience in an operations environment.
• Basic knowledge of accounting and how it affects an account
• Strong multitasking and organizational skills
• Strong written and verbal communication skills

Responsibilities

• Performs routine clerical tasks in a fast-paced environment with high quality.
• Applies learned procedures and knowledge of the unit's products to tasks.
• Works independently, performs basic research tasks and problem solving.
• Ensures compliance with departmental procedures, regulations, risk policies and SLAs.
• Performs basic data entry, compiles simple data elements and performs routine math calculations.
• Multitasks, cross-trains within the department and takes on additional responsibilities as requested by management.

Skills

Multitasking

Organizational skills

Written communication

Verbal communication

Education

High School Diploma/GED

Job description

Citizens Bank in Johnston, RI is seeking a Loan Servicing Operations Specialist to process transaction requests from customers, branches and internal teams. You will perform routine clerical tasks with accuracy in a fast-paced environment while applying procedures to ensure compliance with policies and SLAs.

The role emphasizes data entry, basic accounting awareness, and strong communication. You will collaborate across groups, multitask, and contribute to process improvements, with a 40-hour