Servicing Ops Specialist

Citizens; East Providence (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Citizens is seeking a Loan Servicing Operations Specialist to handle transaction requests from customers and colleagues in a fast-paced, in-office environment.

You will perform routine clerical tasks, apply banking procedures, maintain data accuracy, and meet service level agreements. The ideal candidate has 2–4 years in operations, basic accounting knowledge, and strong multitasking and communication skills. This is a full-time role based in Rhode Island with standard daytime hours.

Qualifications

• High School diploma is required.
• 2–4 years of experience in an operations environment.
• Basic knowledge of accounting and how corrections affect an account.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized.

Responsibilities

• Perform routine clerical tasks with high quality in a fast-paced environment.
• Apply procedures and knowledge of banking products to tasks.
• Work independently, conduct basic research and problem solving.
• Ensure compliance with departmental procedures, regulations, risk policies and SLAs.
• Perform basic data entry and compile simple data elements.
• Multitask, cross-train within the department, and take on additional responsibilities.

Skills

Data entry

Attention to detail

Multitasking

Communication skills

Clerical skills

Education

High School Diploma/GED

Job description

Description

As the Loan Servicing Operations Specialist you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
• High School Diploma/GED Required
• Preferred Qualifications
• 2 - 4 years experience of working in an operations environment
• Basic knowledge of accounting; i.e. how the correction will affect an account
• Strong ability to multi-task & strong organizational skills
• Strong written/verbal communication skills
• Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: Monday-Friday 8:30am-5:00pm (100% in office)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.