Loan Servicing & Data Support Specialist

simmonsbank; Pine Bluff (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Simmons First National Corporation in Pine Bluff, AR seeks a Support Specialist I to handle incoming calls and provide basic support. The role involves data input, verification for accuracy, imaging/indexing, and processing loan-related tasks while ensuring compliance with procedures.

The position requires basic clerical skills, familiarity with MS Office, and the ability to work with internal and external customers. Prior data-entry experience is preferred.

Qualifications

• Ability to read and interpret documents such as procedure manuals and regulations.
• Ability to write simple correspondence.
• Ability to present information effectively to individuals and small groups.

Responsibilities

• Answers all incoming department calls.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information into the core or appropriate system and verifies for accuracy.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• Ensures all departmental documents and activities comply with laws, regulations, policies and procedures including compliance training.

Skills

Read and interpret documents

Write simple correspondence

Present information clearly

Education

HS Diploma/GED

Tools

MS Office

Job description

Simmons First National Corporation in Pine Bluff, AR seeks a Support Specialist I to handle incoming calls and provide basic support. The role involves data input, verification for accuracy, imaging/indexing, and processing loan-related tasks while ensuring compliance with procedures.

The position requires basic clerical skills, familiarity with MS Office, and the ability to work with internal and external customers. Prior data-entry experience is preferred.