Lending Servicing Specialist I

simmonsbank; Pine Bluff (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Simmons First National Corporation in Pine Bluff, AR seeks a Support Specialist I to handle incoming calls and provide basic support. The role involves data input, verification for accuracy, imaging/indexing, and processing loan-related tasks while ensuring compliance with procedures.

The position requires basic clerical skills, familiarity with MS Office, and the ability to work with internal and external customers. Prior data-entry experience is preferred.

Qualifications

• Ability to read and interpret documents such as procedure manuals and regulations.
• Ability to write simple correspondence.
• Ability to present information effectively to individuals and small groups.

Responsibilities

• Answers all incoming department calls.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information into the core or appropriate system and verifies for accuracy.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• Ensures all departmental documents and activities comply with laws, regulations, policies and procedures including compliance training.

Skills

Read and interpret documents

Write simple correspondence

Present information clearly

Education

HS Diploma/GED

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Support Specialist I is responsible for answering all incoming calls to the department and providing basic support. The position is responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, keying maintenance to loans, credit reporting related to loans, researching account records, clerical duties, etc.

Essential Duties and Responsibilities

• Answers all incoming department calls.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Credit reporting related to loans.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

Education and/or Experience

• HS Diploma/GED or
• 1 year applicable work experience

Computer Skills

• MS Office programs

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.