Loan Servicing & Data Insights Analyst

Quontic Bank Holdings Corp; New York (NY); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Financial Wellness Planning

Counseling Services

Parental Leave

Pet Insurance

401K Match

Employee Banking

Job summary

Quontic Bank, a CDFI federally chartered digital community bank, is seeking a Loan Administrator in New York. You will support loan servicing, resolve inquiries within 24 hours, and master our servicing platform to handle various loan types.

You will identify gaps, automate processes, and prepare performance reports for management. You will reconcile MERS records, coordinate pledges with FHLBNY/FRBNY, and ensure documentation accuracy.

Qualifications

• Bachelor's degree (or equivalent); OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area.
• Additional three (3) years+ of progressive experience in functional area.

Responsibilities

• Provide high-level customer service to borrowers, clients, internal team members, and sub-servicer by responding to inquiries and requests within 24 hours and troubleshooting issues.
• Become a subject matter expert of Quontic’s loan servicing platform including a thorough understanding of the types of loans serviced and client dependencies on data provided by the platform.
• Help identify current technical gaps and process enhancements required to enable integration of additional loan types and to maximize automation wherever practical.
• Preparation and review of periodic loan process exception reports, delinquency reports, and other reports to communicate portfolio performance, borrower issues, and other key metrics to management to ensure accuracy of transactions processed by loan servicing subservicer.
• Thoroughly reconcile Mortgage Electronic Registration System (MERS) loan records and activities, ensuring accurate and up-to-date documentation of loan statuses.
• Collaborate with internal teams to address any discrepancies and maintain the integrity of loan data within the MERS system.
• Oversee and coordinate the pledge process with the Federal Home Loan Bank of New York (FHLBNY) and the Federal Reserve Bank of New York (FRBNY), ensuring compliance with all relevant guidelines and regulations, and proactively address any issues that may arise during the pledge process.
• Conduct meticulous validation of loan sale transfers by collaborating closely with investors and subservicers, ensuring accurate documentation and adherence to contractual obligations during the transfer process.
• Act as a point of contact for any inquiries or concerns, fostering strong relationships to enhance overall collaboration and efficiency.
• Employ advanced data analysis techniques to identify key performance indicators (KPIs) and design intuitive, insightful reports that provide actionable insights to management.
• Perform special projects, and additional duties and responsibilities as required.

Skills

Loan administration

Microsoft Office 365

Horizon Processing Systems

Compliance regulations

Data analysis

Communication skills

Team collaboration

Education

Bachelor's degree

Associate degree + 2 years experience

High school diploma + 4 years experience

Tools

Horizon Processing Systems

Job description

Quontic Bank, a CDFI federally chartered digital community bank, is seeking a Loan Administrator in New York. You will support loan servicing, resolve inquiries within 24 hours, and master our servicing platform to handle various loan types.

You will identify gaps, automate processes, and prepare performance reports for management. You will reconcile MERS records, coordinate pledges with FHLBNY/FRBNY, and ensure documentation accuracy.