Loan Servicing Coordinator — Drive Process Improvements

Consumers Credit Union; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) match

PTO

Gym memberships

In-house training

Wellness programs

Life coaching

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a dedicated Loan Servicing Coordinator to join our Kalamazoo team. The role focuses on accurate post-production processing, member service, and servicing portfolio maintenance, with a culture of continuous improvement and automation.

You will work on items such as GAP refunds, SCRA processing, and internal balance and payoff activities, while supporting colleagues and striving for high quality results.

Qualifications

• Excellent communication skills with strong attention to detail.
• Proven ability to drive process improvements and efficiency.
• Comfort with using MS Office and standard software tools.

Responsibilities

• Obtain dealer GAP refunds for early loan payoffs.
• Handle SCRA processing and successor in interest requests.
• Process internal servicing requests and other ad hoc tasks as needed.
• Assist in GAP claim filings and payoff letter requests.
• Monitor volume and quality metrics and meet/exceed targets.
• Support team in various areas as directed by leadership.

Skills

Communication

Attention to detail

Process improvements

Tools

Microsoft Office

Job description

Consumers Credit Union is seeking a dedicated Loan Servicing Coordinator to join our Kalamazoo team. The role focuses on accurate post-production processing, member service, and servicing portfolio maintenance, with a culture of continuous improvement and automation.

You will work on items such as GAP refunds, SCRA processing, and internal balance and payoff activities, while supporting colleagues and striving for high quality results.