Loan Servicing Associate/Hybrid

Franklin-Mint-Federal-Credit-Union-1; Brandywine Summit (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Paid time off

401K with employer match

Health, dental and vision plans

Tuition reimbursement

Job summary

Franklin Mint Federal Credit Union is seeking a detail-oriented Loan Servicing Assistant to support the department's day-to-day operations. You will process payoff requests, assist with mail handling, and help with verifications and reporting.

The role requires a high school diploma and at least 3 years of related experience, with strong customer service and organizational skills. Join a team focused on accuracy, compliance and member service excellence.

Qualifications

• High school diploma plus a minimum of 3 years related experience.
• Strong customer service, interpersonal and problem-solving abilities.
• Excellent organizational and written/verbal communication skills.

Responsibilities

• Assist with day-to-day tasks of Loan Servicing staff.
• Handle opening and sorting mail, including FedEx & USPS.
• Process daily incoming mail checks and payoff requests via checks, wires, and ACH.
• Answer phones and monitor Loan Servicing emails & faxes.
• Prepare reports and support month-end activities.
• Process loan verifications and ensure accuracy of Loan Servicing forms.
• Assist with testing upgrades and new system processes for servicing interface.
• Ensure compliance with BSA, OFAC and internal policies.

Skills

Customer Service

Interpersonal skills

Independent worker

Analytical thinking

Organizational skills

Problem solving

Attention to detail

Verbal/written communication

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

SummaryAssists in the performance of various duties in support of the Loan Servicing department.Key ResponsibilitiesAssists with day-to-day work tasks of Loan Servicing staff.Assists with opening and sorting mail, including FedEx & USPS.Assists with processing daily incoming mail checks.Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.Assists with processing reports and month-end activities.Processes incoming loan verification requests.Ensures accuracy of Loan Servicing forms and making changes to the core as required.Utilizes the title tracking system to assist as needed with vehicle titles.Assists with testing of upgrades and new system processes for servicing interface.Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.Education/ExperienceHigh school diploma plus a minimum of 3 years related experience required.Other QualificationsStrong demonstrated abilities required:Customer/Member ServiceInterpersonal/Team PlayerMotivated/Works IndependentlyAnalytical/Problem SolvingOrganizational SkillsProject Management SkillsDetail OrientedVerbal/Written SkillsMicrosoft OfficePrioritize/Multi-taskPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to sit for extended periods; occasional standingFrequent use of hands/fingers for typing and operating standard office equipmentAbility to hear and speak clearlyVisual acuity to read computer screens and written documentsMinimal physical exertion; occasional walkingOther DutiesThis job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.What we offer to our team members:A competitive salaryTeam Based Incentives and Performance Bonus OpportunitiesReferral Incentive OpportunitiesGenerous Paid Time OffMedical, Dental and Vision plansHealth Savings Account with employer contributionFlexible Spending Accounts401K with employer contribution and matchEmployer paid life insurance/AD&DSupplemental insurance plan optionsEmployer paid Short and Long term disability programsPaid Family LeaveTuition ReimbursementTraining and Development ProgramsPaid HolidaysPaid Volunteer Time OffEmployee Assistance ProgramsPet InsuranceEqual Employment OpportunityFMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.