Member Relationship Advisor II

Franklin-Mint-Federal-Credit-Union-1; Havertown (Delaware County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Paid time off

Health benefits

401K with match

Tuition reimbursement

Job summary

Franklin Mint Credit Union is seeking a Branch Associate to welcome members, open accounts, and process loans with accuracy. You will contribute to branch goals by expanding member relationships through active selling and quality service.

You will respond to member inquiries, balance cash, and ensure compliance with BSA/OFAC. Strong communication, multitasking, and flexibility are required, with occasional travel to other branches.

Qualifications

• Customer service experience preferred.
• Sales/negotiation skills.
• Strong communication and interpersonal skills.
• Analytical/problem solving mindset.
• Organizational and detail orientation.
• Team player with collaborative approach.
• Multitasking and time management abilities.
• Proficiency with Microsoft Office.
• Excellent verbal and written communication.

Responsibilities

• Onboard new members and provide ongoing relationship servicing.
• Cross-sell credit union products and services to meet financial needs.
• Assist in meeting branch goals by expanding member relationships.
• Respond to member inquiries and process transactions accurately.
• Balance daily transactions and verify cash totals; resolve discrepancies.
• Open/close memberships (IRA, Trust, Estate) and process loans with accuracy.
• Support branch settlement of cash boxes, vaults, ATMs, ITMs and negotiables.
• Participate in greeter program and promote member-facing technology.
• Travel to other branches as needed and comply with BSA/OFAC regulations.

Job description

SummaryContributes to the successful onboarding of new members and provides ongoing relationship servicing with current members. Cross sells credit union products and services to assist members in meeting their financial needs. Maintains a proficient understanding of all credit union products and services including personal and vehicle loans with the ability to identify and offer additional referral opportunities.Key ResponsibilitiesEvaluates needs of new and existing members and offers appropriate financial products and services.Assists in meeting Branch goals by expanding member relationships through active selling of credit union products and services in support of production and profitability goals. Provides ongoing relationship servicing with current members to maintain goodwill and gain additional business.Adheres to the member onboarding program.Opens and closes new memberships, including IRA, Trust, and Estate.Processes personal and vehicle loans with accuracy and efficiency.Actively participates in the in-branch greeter program to ensure positive member experiences and support adoption of member facing technologies such as Interactive Teller Machines, scheduling and lobby tracking systems, and digital services.Responds to member inquiries and requests. Balances daily transactions and verifies cash totals. Investigates and resolves out- of-balance conditions. Processes member transactions accurately and efficiently. Performs accurate and timely file maintenance on member accounts. Examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.Under the direction of management, supports the daily branch settlement of cash boxes, vaults, cash recyclers, ATMs, ITMs, and all negotiable instruments within the branch.Demonstrates operational excellence, looks for ways to improve operational efficiency; branch settlement responsibilities; understanding loss prevention procedures. May be required to open and close a branch when necessary.Maintains established member authentication, quality control, and audit standards.Participates in and supports branch and community events.Travels to other branch locations on occasion.Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Credit Union and its members.Education/ExperienceHigh School Diploma/GED required2 years of college preferred.Plus a minimum of 2 years of related financial services industry experience required.Other QualificationsStrong demonstrated abilities required:Customer/Member ServiceInterpersonal/Team PlayerPresentation SkillsMotivated/Works IndependentlySales/Negotiation SkillsAnalytical/Problem SolvingOrganizational SkillsDetail OrientedVerbal/Written SkillsMicrosoft OfficePrioritize/Multi-taskAlso required:Ability to work a flexible scheduleAbility to travel occasionallyMust maintain confidentialityPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to sit for extended periods; occasional standingFrequent use of hands/fingers for typing and operating standard office equipmentAbility to hear and speak clearlyVisual acuity to read computer screens and written documentsMinimal physical exertion; occasional walkingOther DutiesThis job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.What we offer to our team members:A competitive salaryTeam Based Incentives and Performance Bonus OpportunitiesReferral Incentive OpportunitiesGenerous Paid Time OffMedical, Dental and Vision plansHealth Savings Account with employer contributionFlexible Spending Accounts401K with employer contribution and matchEmployer paid life insurance/AD&DSupplemental insurance plan optionsEmployer paid Short and Long term disability programsPaid Family LeaveTuition ReimbursementTraining and Development ProgramsPaid HolidaysPaid Volunteer Time OffEmployee Assistance ProgramsPet InsuranceEqual Employment OpportunityFMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.