Loan Servicing Associate

Jobtailor; Chadds Ford Township (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Franklin Mint Federal Credit Union in Pennsylvania is seeking a detail-oriented Loan Servicing Assistant to support daily tasks, mail processing, payoff quotes, and verification requests, while helping maintain accurate records in the core system.

The role emphasizes strong customer service, organizational skills, and adherence to BSA/OFAC regulations, with proficiency in Microsoft Office and multi-tasking across loan servicing duties.

Qualifications

• High school diploma plus a minimum of 3 years related experience required.
• Strong demonstrated abilities required: Customer/Member Service, Interpersonal/Team Player, Motivated/Works Independently, Analytical/Problem Solving, Organizational Skills, Project Management Skills, Detail Oriented, Verbal/Written Skills, Microsoft Office, Prioritize/Multi-task.

Responsibilities

• Assists with day-to-day work tasks of Loan Servicing staff.
• Assists with opening and sorting mail, including FedEx & USPS.
• Assists with processing daily incoming mail checks.
• Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.
• Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.
• Assists with processing reports and month-end activities.
• Processes incoming loan verification requests.
• Ensures accuracy of Loan Servicing forms and making changes to the core as required.
• Utilizes the title tracking system to assist as needed with vehicle titles.
• Assists with testing of upgrades and new system processes for servicing interface.
• Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Skills

Customer/Member Service

Interpersonal/Team Player

Motivated/Works Independently

Analytical/Problem Solving

Organizational Skills

Project Management Skills

Detail Oriented

Verbal/Written Skills

Microsoft Office

Prioritize/Multi-task

Education

High school diploma

Tools

Title Tracking System

Activity Manager

Job description

• Assists with day-to-day work tasks of Loan Servicing staff.
• Assists with opening and sorting mail, including FedEx & USPS.
• Assists with processing daily incoming mail checks.
• Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.
• Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.
• Assists with processing reports and month-end activities.
• Processes incoming loan verification requests.
• Ensures accuracy of Loan Servicing forms and making changes to the core as required.
• Utilizes the title tracking system to assist as needed with vehicle titles.
• Assists with testing of upgrades and new system processes for servicing interface.
• Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Requirements

• High school diploma plus a minimum of 3 years related experience required
• Strong demonstrated abilities required:
• Customer/Member Service
• Interpersonal/Team Player
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Core Competencies

Demonstrates strong customer/member service skills while effectively managing loan servicing tasks, ensuring compliance with regulations such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Proficient in Microsoft Office and capable of handling multiple priorities with attention to detail.

Highest-signal resume keywords

• Customer/Member Service
• Organizational Skills
• Analytical/Problem Solving
• Project Management Skills
• Microsoft Office

ATS Optimization Keywords

Soft Skills

• Interpersonal/Team Player
• Motivated/Works Independently
• Detail Oriented
• Verbal/Written Skills
• Prioritize/Multi-task

Industry Keywords

• Loan Servicing
• Bank Secrecy Act (BSA)
• Office of Foreign Assets Control (OFAC)
• Compliance
• Operational Controls

Tools & Technologies

• Title Tracking System
• Activity Manager