Loan Servicing Associate/Hybrid

FRANKLIN MINT GROUP; Chadds Ford Township (PA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Competitive salary

Team-based incentives

Paid time off

Medical, dental and vision plans

401K with company match

Life insurance

Job summary

FMFCU/SFN in Chadds Ford, PA is seeking a Loan Servicing Support specialist. The role assists day-to-day Loan Servicing tasks, including mail handling, payoff requests, and payments via checks, wires, and ACH.

The ideal candidate has a high school diploma and at least 3 years of related experience, with strong MS Office and communication skills; the position offers a competitive pay range and robust benefits package.

Qualifications

• High school diploma plus a minimum of 3 years related experience required.
• Customer/Member Service experience is helpful.
• Strong verbal and written communication and organizational skills.

Responsibilities

• Assists with day-to-day work tasks of Loan Servicing staff.
• Assists with opening and sorting mail, including FedEx & USPS.
• Processes daily incoming mail checks and payoff requests via checks, wires, and ACH.
• Answers phones, monitors Loan Servicing emails & faxes, and assists with tickets.
• Supports month-end activities and reports processing.
• Ensures accuracy of Loan Servicing forms and updates core systems as needed.
• Assists with testing of upgrades and new system processes for servicing interface.

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Job Location: Loan Servicing - Chadds Ford, PA 19317

Position Type: Full Time

Education Level: High School

Salary Range: $17.28 - $23.38 Hourly

Summary

Assists in the performance of various duties in support of the Loan Servicing department.

Key Responsibilities

• Assists with day-to-day work tasks of Loan Servicing staff.
• Assists with opening and sorting mail, including FedEx & USPS.
• Assists with processing daily incoming mail checks.
• Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.
• Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.
• Assists with processing reports and month-end activities.
• Processes incoming loan verification requests.
• Ensures accuracy of Loan Servicing forms and making changes to the core as required.
• Utilizes the title tracking system to assist as needed with vehicle titles.
• Assists with testing of upgrades and new system processes for servicing interface.
• Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

High school diploma plus a minimum of 3 years related experience required.

Other Qualifications

• Customer/Member Service
• Interpersonal/Team Player
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Physical Requirements

• Ability to sit for extended periods; occasional standing
• Frequent use of hands/fingers for typing and operating standard office equipment
• Ability to hear and speak clearly
• Visual acuity to read computer screens and written documents
• Minimal physical exertion; occasional walking

Other Duties

This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance

Equal Employment Opportunity

FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.