Loan Servicing Analyst: Drive Precise, Timely Client Service

Testing Site - JPMC; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase in Fort Worth, TX is seeking a Loan Servicing Analyst to independently manage day-to-day servicing and research, ensuring accurate and timely client service.

You will lead transaction exception analysis, document procedures, and collaborate with cross-functional partners while maintaining strong controls and supporting process improvements. A Bachelor's degree and Excel proficiency are required.

Qualifications

• Bachelor’s degree or equivalent practical experience in business/finance.
• Strong analytical skills with attention to detail and accuracy.
• Proven ability to learn and apply technical processes precisely.

Responsibilities

• Manage and serve as point of contact for client/internal requests related to transaction activity.
• Process funds and reconcile activities with high timeliness and accuracy.
• Lead research on transaction exceptions, perform root-cause analysis, propose solutions.
• Participate in continuous improvement initiatives and support testing and documentation.
• Maintain procedures and job aids reflecting policy, system, or regulatory changes.

Skills

Analytical mindset

Verbal and written communication

Excel proficiency

Attention to detail

Team collaboration

Education

Bachelor’s degree in Business Management, Accounting, Finance, or related field

Tools

Microsoft Office

Job description

JPMorganChase in Fort Worth, TX is seeking a Loan Servicing Analyst to independently manage day-to-day servicing and research, ensuring accurate and timely client service.

You will lead transaction exception analysis, document procedures, and collaborate with cross-functional partners while maintaining strong controls and supporting process improvements. A Bachelor's degree and Excel proficiency are required.