Impactful Escrow & Loan Servicing Analyst

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Loan Servicing Analyst to own essential loan servicing and escrow activities.

You will independently execute servicing tasks, resolve escrow issues, process transactions, and research exceptions to identify root causes and practical solutions. You will maintain procedures and system documentation while collaborating with teammates and cross-functional partners to enhance client outcomes.

Qualifications

• At least 1 year of experience in banking, mortgage, financial services, accounting, or loan operations.
• Strong attention to detail in servicing, research, and issue resolution.
• Ability to learn and apply technical processes, procedures, and controls accurately.

Responsibilities

• Manage and respond to client and stakeholder requests related to transaction servicing activity.
• Process and reconcile escrow account activity with high accuracy.
• Research escrow exceptions and discrepancies, conduct fact-finding and analysis.
• Escalate only highly complex issues with a clear summary and path forward.
• Execute controls and complete documentation to support a strong control environment.
• Identify opportunities to improve accuracy, speed, and client experience.
• Provide input on process changes and participate in user testing for system enhancements.
• Review and update procedures and job aids to reflect policy, system, or regulatory changes.
• Plan and organize work to manage competing priorities and deadlines.
• Partner with teammates and cross-functional stakeholders to resolve issues efficiently.

Skills

Banking experience

Attention to detail

Analytical problem solving

Microsoft Excel proficiency

Independent yet collaborative

Education

Bachelor's degree in business/finance

Tools

Microsoft Excel

Job description

JPMorgan Chase & Co. is seeking a Loan Servicing Analyst to own essential loan servicing and escrow activities.

You will independently execute servicing tasks, resolve escrow issues, process transactions, and research exceptions to identify root causes and practical solutions. You will maintain procedures and system documentation while collaborating with teammates and cross-functional partners to enhance client outcomes.