Investor Reporting & Loan Servicing Analyst

Consumers Credit Union; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) match

Paid time off

Gym memberships

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a Loan Servicing Account Analyst to support the investor reporting team. You will manage all areas of investor relations for the portfolio, including custodial reconciliations, loan level reporting, and servicing compliance.

You will advise on policy and system changes to ensure proper loan servicing per investor guidelines, assist collections with investor requirements, and monitor credit bureau reporting and interest accrual.

Qualifications

• Bachelor’s Degree preferred and loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required.
• Microsoft Excel knowledge is required, and Microsoft SQL server knowledge a plus.
• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.

Responsibilities

• Manage all areas of investor relations (secondary market and private investors) relating to the portfolio including but not limited to: Custodial Reconciliations, Loan Level Reporting, Investor Servicing and Reporting Compliance.
• Advise management of necessary changes to policy, procedure or system administration to ensure proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Responsible for accuracy of credit bureau reporting.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Assist Escrow Administration Specialist with tax disbursements and escrow analysis seasonally.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by your leader

Skills

Excellent communication

Analytical skills

Microsoft Excel

Microsoft SQL Server

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft SQL Server

Job description

Consumers Credit Union is seeking a Loan Servicing Account Analyst to support the investor reporting team. You will manage all areas of investor relations for the portfolio, including custodial reconciliations, loan level reporting, and servicing compliance.

You will advise on policy and system changes to ensure proper loan servicing per investor guidelines, assist collections with investor requirements, and monitor credit bureau reporting and interest accrual.