Senior Loan Services Operations AVP

State Street; Quincy (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K matching

Medical insurance

Paid time off

Employee assistance program

Job summary

State Street in Massachusetts seeks a Loan Services Operations AVP to oversee client management, team leadership, and operational support for bank loan debt within global fund structures. You will manage production activities and coordinate new funds, systems, and processes.

The role requires 5–7 years in financial services, proficiency with Wall Street Office (WSO), and the ability to meet aggressive deadlines in a high-volume environment.

Qualifications

• BS/BA degree required.
• Minimum 5-7 years of related experience, preferably in financial services.
• Experience with Bank Loan asset class required.
• Proficiency with Wall Street Office (WSO).

Responsibilities

• Act as primary contact and escalation point for operational issues.
• Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
• Maintain and monitor open items, issues, logs, project lists.
• Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
• Coordinate the implementation of new funds, systems and processes.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

Skills

Client management

Team management

Multi-point reconciliations

Fund accounting

Custody

Vendor data sourcing

Automation

Critical thinking

Interpersonal skills

Team collaboration

Education

BS/BA degree

Tools

WSO

Job description

State Street in Massachusetts seeks a Loan Services Operations AVP to oversee client management, team leadership, and operational support for bank loan debt within global fund structures. You will manage production activities and coordinate new funds, systems, and processes.

The role requires 5–7 years in financial services, proficiency with Wall Street Office (WSO), and the ability to meet aggressive deadlines in a high-volume environment.