Loan Resolution & Delinquency Solutions Specialist

Financial Partners Credit Union; Downey (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Financial Partners Credit Union in Downey, CA seeks a Loan Resolution Specialist to assist members through delinquency, establish repayment plans, and restore accounts to good standing. This full-time, non-exempt role balances strong member service with prudent lending practices.

The position emphasizes calculating repayment solutions, analyzing account histories, and coordinating with internal teams to minimize losses while supporting financial health.

Qualifications

• One-year certificate or higher required; three years of related experience and/or training, or equivalent.
• Proficiency with Windows-based systems.
• Solid knowledge of Microsoft Excel and Word.

Responsibilities

• Collect past-due consumer loans and credit cards more than five days delinquent.
• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.
• Review payment histories and perform account reconciliation to ensure accuracy.
• Educate members on loan obligations and the importance of good standing.
• Identify causes of delinquency and establish appropriate payment arrangements.
• Conduct skip tracing to locate members or collateral when necessary.
• Recommend accounts for legal action or repossession to management for approval.
• Assign accounts for field chase when necessary.
• Review letters of guarantee with insurers and file GAP claims when applicable.
• Maintain accurate documentation of collection activity and account resolution.

Skills

Windows proficiency

Education

One-year certificate from a college or technical school

Three years of related experience and/or training

Tools

Microsoft Excel

Microsoft Word

Job description

Financial Partners Credit Union in Downey, CA seeks a Loan Resolution Specialist to assist members through delinquency, establish repayment plans, and restore accounts to good standing. This full-time, non-exempt role balances strong member service with prudent lending practices.

The position emphasizes calculating repayment solutions, analyzing account histories, and coordinating with internal teams to minimize losses while supporting financial health.