Loan Processor – Member-Focused Lending Support

Travis County Credit Union; Austin (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, dental, vision, and life 보험

Job summary

Travis County Credit Union in Austin, TX is seeking a detail-oriented Loan Processor to join our small, in-office lending team. This full-time role handles loan applications, verifies documents, coordinates closings, and ensures accuracy and timely processing for member loans.

You'll work with a 12-person team, providing excellent member service, cross-selling opportunities, and uphold security practices while supporting the lending department with daily tasks and backup coverage as needed.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong attention to detail and organizational skills are essential.
• Clear communication and member service skills are important for member interactions.
• Experience with customer service and loan-related processes is a plus.

Responsibilities

• Review loan applications and supporting documents for accuracy and completeness.
• Gather and verify required income, insurance, identification, and collateral documentation.
• Prepare loan documents according to approved terms and procedures.
• Coordinate loan closings, signatures, and funding.
• Communicate with members, loan officers, dealerships, and insurance companies to obtain missing information.
• Process loan proceeds, payoffs, and related transactions accurately.
• Assist with title paperwork, lien placement, and collateral tracking.
• Maintain organized loan files and follow up on outstanding documents.
• Explain documentation requirements and next steps to members.
• Protect confidential member information and comply with policies.
• Provide backup support to tellers and member service staff as needed.

Skills

Attention to detail

Organizational skills

Clear communication

Member service skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Travis County Credit Union in Austin, TX is seeking a detail-oriented Loan Processor to join our small, in-office lending team. This full-time role handles loan applications, verifies documents, coordinates closings, and ensures accuracy and timely processing for member loans.

You'll work with a 12-person team, providing excellent member service, cross-selling opportunities, and uphold security practices while supporting the lending department with daily tasks and backup coverage as needed.