Loan Processor

City of Lincoln; Indiana; On-site; USD 34,000 - 48,000; Full time

Job summary

City of Lincoln is seeking a full-time Customer Service/Loan Support Associate to handle routine inquiries, process payments, and manage titled collateral. This role supports loan officers and ensures accurate documentation in a fast-paced banking environment.

Ideal candidates have a high school diploma, 1–3 years in banking or mortgage settings, strong interpersonal and problem-solving skills, and basic computer proficiency for scanning and reporting tasks.

Qualifications

• High school degree required.
• 1–3 years experience in banking, credit unions, real estate agencies, or mortgage companies.
• Excellent interpersonal and problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer experience.

Responsibilities

• Handle routine customer inquiries, questions and problems.
• Processing loan and participation payments.
• Maintain and process titled collateral.
• Provide secretarial support for loan officers .
• Proofread loans – Personal, auto and commercial loans.
• Scan loan files into Document Management System.
• Track errors and omissions policy for bank vendors.
• Track all business assets (ABA) insurance policies for commercial loans.
• Monthly reports compiled and distributed.
• Sort and mail statements and notices to borrowers.
• Other duties as assigned.

Skills

Interpersonal skills

Problem-solving

Multitasking

Basic computer skills

Education

High School Degree

Tools

Document Management System

Job description

• Job Category Customer Service, Banking, Lending
• Industry Banking, Mortage Lending, Customer Service
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Name Human Resources

Description

• Handle routine customer inquiries, questions and problems.
• Processing loan and participation payments.
• Maintain and process titled collateral.
• Provide secretarial support for loan officers .
• Proofread loans – Personal, auto and commercial loans.
• Scan loan files into Document Management System.
• Track errors and omissions policy for bank vendors.
• Track all business assets (ABA) insurance policies for commercial loans.
• Monthly reports compiled and distributed.
• Sort and mail statements and notices to borrowers.
• Other duties as assigned.

Requirements

High School Degree

One to three years’ experience working in banking, credit unions, real estate agencies, or mortgage companies.

Excellent interpersonal and problem-solving skills.

Ability to handle multiple tasks in a fast-paced environment.

Basic computer experience.

Summary

Process selected paperwork for consumer loans. Assist customers with any questions that they may have concerning their loan.

Key skills to be successful in this role include understanding loan operations, time management, math skills, writing skills, problem solving skills, reading skills, and attention to detail.