Loan Processor

Triad Financial Services, Inc.; Bourbonnais (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Triad Financial Services, Inc. is seeking a Loan Processor to support our mortgage operations from application to closing.

You will collect and review borrower documents, communicate with customers, and collaborate with Loan Originators and Underwriters to ensure timely processing. This role requires a high school diploma (college degree preferred), 2–3 years in an office setting, knowledge of loan products, and proficiency with Microsoft Office and our mortgage software.

Qualifications

• 2–3 years of professional office experience, preferably in mortgage support.
• Understanding of loan products including conventional, FHA, and VA.
• Strong customer service and communication skills in a fast-paced environment.
• Proficient in Microsoft Office and quick to learn mortgage software.

Responsibilities

• Collect and review borrower documents to ensure completeness and accuracy.
• Process loan files in compliance with policies, guidelines, and investor requirements.
• Communicate status updates and requests for missing documents with borrowers.
• Coordinate with Loan Originators and Underwriters to clear conditions.
• Maintain organized loan files and document control across systems.
• Verify data accuracy in the loan origination system.
• Work with third-party vendors to facilitate appraisals and titles.
• Adhere to timelines and service level agreements to meet closing deadlines.
• Provide exceptional customer service and a positive experience throughout the loan process.

Skills

Customer service

Communication

Time management

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree in finance or banking (preferred)

Tools

Microsoft Office

Proprietary mortgage software

Job description

Overview

As a Loan Processor, you will play a vital role in our mortgage lending operations, responsible for efficiently processing loan files from application to closing. Having successfully completed training and a probationary period as a Trainee, you will utilize your expertise to collect and review borrower documents, communicate with customers, and collaborate closely with Loan Originators and Underwriters to ensure timely and accurate processing of loan applications.

Key Responsibilities

• Collect and review borrower documents, including income verification, credit reports, and property information, to ensure completeness and accuracy.
• Process loan files in compliance with company policies, regulatory guidelines, and investor requirements.
• Communicate with customers to request additional documents or information, provide status updates, and address inquiries throughout the loan process.
• Work closely with Loan Originators and Underwriters to resolve issues, address conditions, and clear loan file for approval.
• Maintain detailed and organized loan files, ensuring all documentation is properly documented and stored.
• Verify data accuracy in loan origination system and other relevant software platforms.
• Coordinate with third-party vendors, such as appraisers and title companies, to facilitate loan transactions.
• Adhere to established timelines and service level agreements to meet closing deadlines.
• Provide exceptional customer service, ensuring a positive experience for borrowers throughout the loan process.

Minimum Qualifications

• High school diploma or equivalent is mandatory; a college degree in finance or banking is preferred.
• 2–3 years of experience in a professional office setting is required, ideally in an administrative or mortgage assistant role.
• Understanding of various loan products, including conventional loans, FHA, VA, adjustable/fixed-rate mortgages, etc., is essential.
• Highly driven and goal-oriented, with exceptional customer service and communication capabilities.
• Comfortable working in a dynamic, fast-paced environment.
• Skilled in managing a loan pipeline and associated tasks to meet designated turn times effectively.
• Proficient in Microsoft Office suite; capable of swiftly acquiring proficiency in the company’s proprietary mortgage software products.

Physical Demands

• Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria.
• Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations.
• Clear and articulate communication skills on the telephone.
• Ability to sit at a workstation for extended periods.
• Proficient in physical typing.