Loan Processor

Triad Financial Services, Inc.; Anaheim (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Triad Financial Services, Inc. is seeking a Loan Processor in California to manage the loan application process efficiently. This role involves reviewing and processing loan files, ensuring compliance with policies, and providing excellent customer service to borrowers.

The ideal candidate should possess a high school diploma, preferably with a degree in finance, and have 2-3 years of experience in an office setting. Proficiency in Microsoft Office along with strong communication skills is essential.

Qualifications

• 2-3 years experience in a professional office setting, ideally in administration or mortgage assistance.
• Understanding of loan products like conventional loans, FHA, VA, and mortgages.
• Skilled in managing loan pipelines effectively.

Responsibilities

• Collect and review borrower documents for accuracy.
• Process loan files in compliance with company policies.
• Communicate with customers for document requests and updates.
• Collaborate with Loan Officers and Underwriters for approvals.
• Maintain organized loan files and ensure data accuracy.

Skills

Customer service

Communication

Loan product knowledge

Microsoft Office

Education

High school diploma or equivalent

College degree in finance or banking

Job description

Compensation: $25.01+/hour and includes monthly commission/bonus structure

As a Loan Processor, you will play a vital role in our wholesale lending operations, responsible for efficiently processing loan files from application to closing. Having successfully completed training and a probationary period as a Trainee, you will utilize your expertise to collect and review borrower documents, communicate with customers, and collaborate closely with team members to ensure timely and accurate processing of loan applications.

Key Responsibilities

• Collect and review borrower documents, including income verification, credit reports, and property information, to ensure completeness and accuracy.
• Process loan files in compliance with company policies, regulatory guidelines, and investor requirements.
• Communicate with customers to request additional documents or information, provide status updates, and address inquiries throughout the loan process.
• Work closely with Loan Officers and Underwriters to resolve issues, address conditions, and clear loan file for approval.
• Maintain detailed and organized loan files, ensuring all documentation is properly documented and stored.
• Verify data accuracy in loan origination system and other relevant software platforms.
• Coordinate with third-party vendors, such as appraisers and title companies, to facilitate loan transactions.
• Adhere to established timelines and service level agreements to meet closing deadlines.
• Provide exceptional customer service, ensuring a positive experience for borrowers throughout the loan process.

Minimum Qualifications

• High school diploma or equivalent is mandatory; a college degree in finance or banking is preferred.
• Previous experience of 2-3 years in a professional office setting is required, ideally in an administrative or mortgage assistant role.
• Understanding of various loan products, including conventional loans, FHA, VA, adjustable/fixed-rate mortgages, etc., is essential.
• Highly driven and goal-oriented, with exceptional customer service and communication capabilities.
• Comfortable working in a dynamic, fast-paced environment.
• Skilled in managing a loan pipeline and associated tasks to meet designated turn times effectively.
• Proficient in Microsoft Office suite; capable of swiftly acquiring proficiency in the company’s proprietary mortgage software products.

Physical Demands

• Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria.
• Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations.
• Clear and articulate communication skills on the telephone.
• Ability to sit at a workstation for extended periods.
• Proficient in physical typing.