Loan Processing Clerk

The Greater Scranton Chamber of Commerce; Honesdale (Wayne County); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

The Greater Scranton Chamber of Commerce is seeking a Loan Processing Clerk to support loan operations, maintain accurate loan files, and perform essential clerical tasks within the office environment.

The role focuses on processing approved loans, generating disclosures, handling inquiries, and coordinating loan-related documents while ensuring accuracy and efficiency in daily operations.

Qualificações

• HS diploma required; certifications in financial services or customer service are a plus
• Banking/front-line experience is a plus but not required
• Strong verbal and written communication skills are essential

Responsabilidades

• Process approved loans and renewals, establish and maintain loan files
• Generate loan documents, disclosures, and customer communications
• Handle inquiries and resolve issues
• Process loan payments from portal, mail, and other channels
• Verify user maintenance and review new loan setups for accuracy
• Complete paid loan reports and return of satisfied mortgages
• Clear collateral tracking exceptions (titles, UCCs, mortgages)
• Reconcile loan-related general ledger and bank accounts
• Process and balance credit card payments
• Monitor insurance requirements and coordinate mailing of statements
• Perform loan maintenance tasks and process floor plan transactions
• Recommend process improvements to supervisor
• Participate in community affairs to enhance bank visibility
• Assume additional duties as assigned

Conhecimentos

Banking experience

Customer service

Verbal communication

Written communication

Formação académica

High school diploma

Descrição da oferta de emprego

The Loan Processing Clerk plays a vital role in supporting the bank's loan operations by accurately processing approved loans and renewals, maintaining loan files, and performing essential clerical tasks. This position ensures the integrity and accuracy of loan documentation and contributes to the overall efficiency of the loan department.

ESSENTIAL FUNCTIONS and DUTIES:

• Process approved loans and renewals, establish and maintain loan files
• Generate loan documents, disclosures, and customer communications for both direct and indirect consumer loans
• Handle internal and external customer inquiries, research and resolve issues
• Process loan payments from various channels including portal, mail, and returned items
• Verify user maintenance and review new loan setups for accuracy
• Complete paid loan reports and ensure timely return of satisfied mortgages
• Clear collateral tracking exceptions (e.g., vehicle titles, UCCs, mortgages, title insurance)
• Reconcile loan-related general ledger and bank accounts
• Process and balance TCM credit card payments
• Monitor force-placed flood/hazard insurance and track additional insurance requirements
• Coordinate mailing of loan statements and documents
• Perform various loan maintenance tasks and process floor plan transactions
• Recommend process improvements to supervisor
• Participate in community affairs to enhance bank visibility and business opportunities
• Assume additional duties as assigned

REQUIRED EDUCATION and EXPERIENCE:

• High school diploma required; relevant certifications (e.g., financial services, customer service) are a plus

REQUIRED SKILLS and ABILITIES:

• Previous banking and front-line experience are a plus but are not required,
• Proven ability to manage relationships and resolve issues effectively
• Strong verbal and written communication skills
• Familiarity with financial products and basic advisory principles

PHYSICAL REQUIREMENTS

In addition to conducting business in an office environment, the Loan Processing Clerk must be able to reach, bend, stand, stoop, walk, carry and lift up to 25 lbs.

TRAVEL REQUIREMENTS:

• As needed for training

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.