Loan Payoff & Lien Release Specialist

Community Bank, N.A.; City of Olean (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a detail‑oriented Loan Payoff Coordinator to join the Loan Operations Department. You will prepare payoff letters, process payoff transactions, issue overpayments, and ensure accurate lien status and release actions.

The role requires accuracy, strong organization, and effective communication with attorneys, branches and customers. A high school diploma and banking knowledge preferred; offer includes competitive pay, benefits, and 40-hour weeks.

Qualifications

• High School Diploma or GED required
• Associates Degree in business related field or equivalent work experience preferred
• All applicants must be 18 years of age or older

Responsibilities

• Prepare and distribute payoff letters to attorneys, branches and other financial institutions including principal, interest, escrow and fees
• Process payoff transactions and maintenance forms to close loans
• Issue overpayment checks as needed
• Verify closed status of loans on daily reports and ensure payoff funds clear before collateral release
• Release liens and prepare substitute lien releases after ensuring collateral is not held as security on other loans
• Prepare discharges on paid loan files after researching the file
• Respond to calls from dealerships, attorneys, mortgage processing, branches and lenders for discharges and lien releases
• Research discharge requests on loans previously paid off or before a bank acquisition or conversion
• Prepare paid files for destruction or retention as applicable
• Terminate electronic lien filings through third parties as appropriate
• Maintain daily contact with customers, attorneys and bank officers via phone, letters or email
• Cooperate with other departments to provide quality service and achieve bank goals
• Maintain compliance with laws and internal controls and meet requirements in a timely manner
• Cooperate with employees to provide quality service and solve problems across the bank
• Perform other related duties as assigned

Skills

Attention to detail

Organized

Time management

Communication skills

Excel proficiency

Knowledge of titles and liens

Customer service oriented

Education

High School Diploma or GED

Associates Degree in business related field or equivalent work experience

Job description

Community Bank, N.A. is seeking a detail‑oriented Loan Payoff Coordinator to join the Loan Operations Department. You will prepare payoff letters, process payoff transactions, issue overpayments, and ensure accurate lien status and release actions.

The role requires accuracy, strong organization, and effective communication with attorneys, branches and customers. A high school diploma and banking knowledge preferred; offer includes competitive pay, benefits, and 40-hour weeks.