Loan Payoff Specialist: Detail‑Oriented & Impact-Driven

Community Financial System, Inc.; City of Olean (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. in Upstate New York is seeking a Loan Payoffs Coordinator to manage payoff letters, process payoff transactions, and ensure accurate lien releases across our loan portfolio.

This role requires attention to detail, excellent organizational and communication skills, and proficiency with Excel. Banking experience is preferred; 40 hours weekly with a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• Associates Degree in business or related field or equivalent work experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Prepare and distribute payoff letters to attorneys, branches and other institutions including principal, interest, escrow, and fees.
• Process payoff transactions and maintenance forms to close the loan.
• Issue overpayment checks as needed.
• Verify closed status of loans and clear payoff funds before release of collateral/documents.
• Release liens and prepare substitute lien releases after confirming collateral not held as security on other loans.
• Prepare discharges on paid loan files including liens and assignments.
• Respond to calls from dealerships, attorneys, mortgage processing, branches and lenders for discharges and lien releases.
• Research discharge requests on loans paid off or paid in full before bank acquisitions or conversions.
• Prepare paid files for destruction or retention.
• Terminate electronic lien filings through third parties.
• Maintain daily contact with customers, attorneys and bank officers by phone, letters, and email.
• Ensure adherence to laws, policies, procedures and internal controls.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Excel proficiency

Titles and liens knowledge

Core values adherence

Education

High School Diploma or GED

Associates Degree or equivalent

Tools

Excel

Job description

Community Financial System, Inc. in Upstate New York is seeking a Loan Payoffs Coordinator to manage payoff letters, process payoff transactions, and ensure accurate lien releases across our loan portfolio.

This role requires attention to detail, excellent organizational and communication skills, and proficiency with Excel. Banking experience is preferred; 40 hours weekly with a competitive benefits package.