Mortgage Payoff Specialist: Streamline Closings

OSP LP; Palatine (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401k

Paid medical

PTO and holidays

Job summary

AmeriNat is seeking a Mortgage Payoff Specialist in Palatine, IL to support payoff administration, lien releases, and related mortgage servicing tasks. You will prepare payoff quotes, process paid-in-full loans, and communicate with borrowers, clients, and third parties to ensure accurate, timely payoff processing.

The role emphasizes attention to detail, strong customer service, and collaboration with title companies and internal teams to maintain efficient operations.

Qualifications

• Minimum 12 months of mortgage servicing, payoff administration, title, escrow, banking operations, financial services operations, or related customer service experience.
• Two or more years of mortgage servicing or payoff administration experience preferred.
• High school diploma or equivalent; associate degree or higher education preferred.
• Experience with lien releases, mortgage satisfactions, title work, recording activities, or collateral release administration preferred.
• Experience with mortgage servicing systems, workflow applications, or document recording platforms preferred.
• Black Knight MSP experience preferred.
• Strong customer service and interpersonal communication skills.
• Ability to communicate professionally with borrowers, clients, title companies, attorneys, and internal team members.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Process payoff quote requests and prepare payoff calculations in accordance with established procedures.
• Respond to borrower, client, attorney, title company, and third-party inquiries regarding payoff transactions and payoff status.
• Monitor and process nearing payoff and maturing loan reports and distribute required borrower communications.
• Issue payoff shortage notifications and coordinate resolution of outstanding balances.
• Process paid-in-full loans and distribute payoff confirmation notifications.
• Calculate and process surplus funds, borrower refunds, and related disbursements.
• Prepare, record, and track reconveyances, lien releases, satisfactions, and other collateral release documents.
• Monitor pending recording activities and follow up on outstanding reconveyance, satisfaction, and lien release requests.
• Process and respond to department mail, email correspondence, workflow requests, and servicing system tasks.
• Maintain accurate payoff, collateral release, and servicing records within servicing systems.
• Coordinate with title companies, recording agencies, attorneys, borrowers, clients, and internal departments to support payoff administration activities.
• Research account activity, payoff discrepancies, borrower inquiries, and collateral release exceptions.
• Support quality control activities by identifying discrepancies, researching issues, and assisting with resolution efforts.
• Utilize servicing systems, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently and accurately.
• Assist with testing activities, procedure updates, process improvements, and special projects as assigned.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree or higher education preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

AmeriNat is seeking a Mortgage Payoff Specialist in Palatine, IL to support payoff administration, lien releases, and related mortgage servicing tasks. You will prepare payoff quotes, process paid-in-full loans, and communicate with borrowers, clients, and third parties to ensure accurate, timely payoff processing.

The role emphasizes attention to detail, strong customer service, and collaboration with title companies and internal teams to maintain efficient operations.