Loan Operations & Title Specialist

Greenwood CU; Apponaug (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Greenwood Credit Union is seeking a Loan Operations professional to handle onboarding, payments, escrows, and title administration for a portfolio of mortgage and consumer loans. You will support investor reporting and ensure regulatory compliance while coordinating with dealers, members, and other departments.

The role emphasizes accuracy, timeliness, and customer service excellence in a dynamic credit union environment.

Qualifications

• High school diploma or equivalent; Associates degree in business, finance or accounting preferred.
• Minimum two (2) years of consumer and/or mortgage loan servicing experience preferred.
• Minimum two (2) years of experience in financial services industry and banking operations preferred.
• Fluent in English; bilingual a plus.
• Working knowledge of mortgage and consumer loan terminology and regulations preferred.

Responsibilities

• Perform loan onboarding and process payments and payoffs, disbursements, payment corrections, due date changes, and other maintenance tasks within the Credit Union's core system.
• Support escrow administration, including tracking, maintaining, and ensuring timely payment of homeowner's flood, and private mortgage insurance, as well as real estate taxes for all escrowed and non-escrowed residential mortgage and home equity loans.
• Manage the servicing of loan and investor participation accounts, including processing transactions, performing daily remittance, and completing monthly investor reporting for the Fannie Mae mortgage investor program and other portfolios.
• Provide support in all title administration responsibilities by monitoring the receipt, recording, and release of vehicle and mobile home titles and other lien filings.
• Share responsibility for handling title-related inquiries from members, dealers, and insurance companies, working closely with other team members to ensure consistent and compliant service.
• Prepare and process applicable lien releases for consumer and mortgage loans upon satisfaction of debt, ensuring accuracy, timely execution and compliance with regulatory agencies.

Skills

Loan servicing

Data entry

Office software

Customer service

Attention to detail

Education

High school diploma

Associates degree preferred in business/finance

Tools

Microsoft Office

Credit union core system

Investor reporting tools

Job description

Greenwood Credit Union is seeking a Loan Operations professional to handle onboarding, payments, escrows, and title administration for a portfolio of mortgage and consumer loans. You will support investor reporting and ensure regulatory compliance while coordinating with dealers, members, and other departments.

The role emphasizes accuracy, timeliness, and customer service excellence in a dynamic credit union environment.