Loan Operations Supervisor - Lead Teams, Streamline Workflows

Merrimack County Savings Bank (The Merrimack); Concord (NH); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The Merrimack is seeking a full-time Loan Operations Supervisor to lead daily workflows, support staff development, and act as a go-to resource for the team and internal partners. Responsibilities include ensuring accuracy, efficiency, and adherence to policies, procedures, and regulatory requirements.

You will guide, coach, and train staff, review procedures for consistency, and support audits and department projects while promoting high-quality service for customers and colleagues.

Qualifications

• Minimum of three years of diverse banking experience, preferably with loan servicing or loan operations functions.
• At least one year of supervisory experience and responsibility.
• Working knowledge of banking regulations, procedures, processing systems, and general accounting and reporting concepts.
• Strong technical skills, including experience with core systems and desktop applications.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, research, and problem-solving abilities.
• Detail-oriented, self-directed, and able to manage multiple priorities.
• Leadership style that supports communication, collaboration, teamwork, empathy, and employee development.

Responsibilities

• Supervise assigned Loan Operations employees and related workflows.
• Manage daily workloads, schedules, and resources to ensure proper coverage and timely completion of work.
• Provide guidance, coaching, training support, and problem resolution for team members.
• Maintain knowledge of assigned Loan Operations functions and assist with department tasks as needed.
• Review, update, and support procedures to ensure accuracy and consistency.
• Support compliance with applicable legal, regulatory, investor, and internal requirements.
• Assist with audits, exams, reporting, system testing, business continuity activities, and department projects.
• Promote quality service standards for internal and external customers.

Skills

Banking experience

Supervisory experience

Regulatory knowledge

Core banking systems

Communication skills

Organizational skills

Problem solving

Tools

Core banking software

Desktop applications

Job description

The Merrimack is seeking a full-time Loan Operations Supervisor to lead daily workflows, support staff development, and act as a go-to resource for the team and internal partners. Responsibilities include ensuring accuracy, efficiency, and adherence to policies, procedures, and regulatory requirements.

You will guide, coach, and train staff, review procedures for consistency, and support audits and department projects while promoting high-quality service for customers and colleagues.