Loan Operations QC Specialist

Merrimack County Savings Bank (The Merrimack); Concord (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Professional development opportunities

Team-oriented culture

Job summary

Merrimack County Savings Bank (The Merrimack) in Concord, NH is seeking a full-time Loan Operations QC Specialist to review loan documentation, perform maintenance, and verify rate changes against terms. You will support quality control, ensure compliance with regulations, and help deliver accurate loan data across processes.

The role requires 3–5 years of loan-related experience and strong attention to detail.

Qualifications

• 3–5 years of loan-related experience.
• Strong understanding of loan documentation and components.
• Knowledge of consumer, residential, and commercial loans preferred.
• Solid regulatory, investor guideline knowledge related to loans.
• Excellent attention to detail and independent analysis.
• Strong verbal and written communication and organization.
• Proficient with Excel and desktop office applications.

Responsibilities

• Review new loans, maintenance, and rate changes within established timeframes.
• Ensure loan setup and maintenance align with terms and data standards.
• Review notices for adjustable-rate loans to verify rate adjustments.
• Apply regulations and investor guidelines to prevent compliance issues.
• Communicate findings clearly and provide timely feedback for corrections.
• Collaborate with loan departments to resolve discrepancies.
• Prepare reports for management on quality standards.
• Assist in identifying training needs based on reviews and support training.
• Support loan servicing activities and related projects.

Skills

Attention to detail

Analytical thinking

Problem-solving

Communication skills

Time management

Loan documentation knowledge

Tools

Microsoft Excel

Microsoft Office

Job description

FSLA:Non-exempt, payable bi-weekly on Fridays

Pay Range:Hourly rate of pay is negotiable based on experience, with a range of $23.00 to $30.59 per hour

Are you a detail-oriented lending professional who enjoys reviewing loan documentation, identifying discrepancies, and helping ensure accuracy across loan operations? The Merrimack is seeking a full-time Loan Operations QC Specialist to join our team in Concord, New Hampshire. In this role, you will support loan quality control by reviewing new loans, daily maintenance, and interest rate changes to ensure loan data meets established standards, complies with applicable requirements, and reflects loan terms accurately.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What You’ll Do

• Review new loans, loan maintenance, and loan interest rate changes within established timeframes
• Ensure loan setup and maintenance are completed accurately and in accordance with loan terms
• Review adjustable-rate loan notices to confirm interest rate adjustments align with loan documentation
• Apply applicable regulations, federal and state laws, and investor guidelines to help prevent compliance concerns
• Communicate quality control findings clearly and provide timely feedback to support accurate corrections
• Partner with loan departments to research and resolve discrepancies identified during review
• Prepare reports for management, including reports related to quality standards
• Assist with identifying training needs based on loan review results and support training efforts as needed
• Support loan servicing activities, departmental projects, compliance training, and other duties as assigned

What We’re Looking For

• Three to five years of loan-related experience, including a strong understanding of loan documentation and technical loan components
• Knowledge of consumer, residential, and commercial loans preferred
• Solid understanding of applicable regulations, investor guidelines, loan products, core operating systems, and loan servicing procedures
• Exceptional attention to detail, critical thinking, problem-solving, and independent analysis skills
• Strong verbal and written communication, interpersonal, and relationship-building skills
• Ability to manage multiple priorities and deadlines in a fast-paced, changing environment
• Strong administrative, organizational, computer, Microsoft Excel, and Microsoft desktop application skills

Why Join Us

At The Merrimack, we are committed to building genuine relationships through exceptional customer service, collaboration, integrity, and excellence. We take pride in supporting the communities we serve and creating a workplace where team members can contribute meaningful work every day.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.