Loan Operations Supervisor

Merrimack County Savings Bank (The Merrimack); Concord (NH); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The Merrimack is seeking a full-time Loan Operations Supervisor to lead daily workflows, support staff development, and act as a go-to resource for the team and internal partners. Responsibilities include ensuring accuracy, efficiency, and adherence to policies, procedures, and regulatory requirements.

You will guide, coach, and train staff, review procedures for consistency, and support audits and department projects while promoting high-quality service for customers and colleagues.

Qualifications

• Minimum of three years of diverse banking experience, preferably with loan servicing or loan operations functions.
• At least one year of supervisory experience and responsibility.
• Working knowledge of banking regulations, procedures, processing systems, and general accounting and reporting concepts.
• Strong technical skills, including experience with core systems and desktop applications.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, research, and problem-solving abilities.
• Detail-oriented, self-directed, and able to manage multiple priorities.
• Leadership style that supports communication, collaboration, teamwork, empathy, and employee development.

Responsibilities

• Supervise assigned Loan Operations employees and related workflows.
• Manage daily workloads, schedules, and resources to ensure proper coverage and timely completion of work.
• Provide guidance, coaching, training support, and problem resolution for team members.
• Maintain knowledge of assigned Loan Operations functions and assist with department tasks as needed.
• Review, update, and support procedures to ensure accuracy and consistency.
• Support compliance with applicable legal, regulatory, investor, and internal requirements.
• Assist with audits, exams, reporting, system testing, business continuity activities, and department projects.
• Promote quality service standards for internal and external customers.

Skills

Banking experience

Supervisory experience

Regulatory knowledge

Core banking systems

Communication skills

Organizational skills

Problem solving

Tools

Core banking software

Desktop applications

Job description

FSLA:Non-exempt, payable bi-weekly on Fridays

Pay Range:Hourly rate of pay is negotiable based on experience, with a range of $27.00 to $32.00 per hour

Love keeping things organized, helping a team shine, and making a busy day run smoothly? The Merrimack is looking for a full-time Loan Operations Supervisor to join our Loan Operations team. In this role, you’ll guide daily workflows, support employee development, and be a go-to resource for your team and internal partners, all while helping ensure work is completed accurately, efficiently, and in line with established policies, procedures, and regulatory requirements.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What You’ll Do

• Supervise assigned Loan Operations employees and related workflows
• Manage daily workloads, schedules, and resources to ensure proper coverage and timely completion of work
• Provide guidance, coaching, training support, and problem resolution for team members
• Maintain knowledge of assigned Loan Operations functions and assist with department tasks as needed
• Review, update, and support procedures to ensure accuracy and consistency
• Support compliance with applicable legal, regulatory, investor, and internal requirements
• Assist with audits, exams, reporting, system testing, business continuity activities, and department projects
• Promote quality service standards for internal and external customers

What We’re Looking For

• Minimum of three years of diverse banking experience, preferably with loan servicing or loan operations functions
• At least one year of demonstrated supervisory experience and responsibility
• Working knowledge of banking regulations, procedures, processing systems, and general accounting and reporting concepts
• Strong technical skills, including experience with core systems and desktop applications
• Excellent verbal and written communication skills
• Strong organizational, analytical, research, and problem-solving abilities
• Detail-oriented, self-directed, and able to manage multiple priorities
• Leadership style that supports communication, collaboration, teamwork, empathy, and employee development

Why This Role Matters

Loan Operations plays an important role in supporting customers, employees, and the overall lending process. In this position, your leadership will help strengthen workflows, support compliance, and ensure the team has the guidance and resources needed to deliver consistent, high-quality service.

Why Join Us

At The Merrimack, you’ll be part of a team that values genuine partnerships, exceptional service, and doing meaningful work for the customers and communities we serve. We take pride in working together with integrity, excellence, and a shared commitment to making a positive impact every day.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.