Loan Operations Specialist — Escrow & Credit Support

River Bank & Trust; Montgomery (AL); On-site; USD 42,000 - 58,000; Full time

Job summary

River Bank & Trust in Montgomery, AL seeks a Lending Assistant/Loan Operations support team member to assist with mortgage escrow and loan processing tasks across Commercial, Consumer, and Real Estate loans, ensuring accuracy and compliance.

The role requires strong attention to detail, excellent communication, and the ability to work with various software while coordinating with Management, Relationship Managers, and Lending Assistants to maintain timely, precise service for our customers.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of Lending Assistant or Customer Service Representative experience preferred.
• Escrow experience is a plus.

Responsibilities

• Manage, monitor, and service mortgage escrow accounts to ensure property taxes and insurance are paid accurately and on time.
• Review and monitor escrow analysis statements. Adjust monthly payment amounts as needed.
• Answer inquiries regarding escrow statements, charges, and account balances.
• Work closely with the bank’s insurance tracking vendor by processing transactions and researching insurance questions as needed.
• Manage, research, and correct credit bureau reporting as needed.
• Assist/Back up balancing Loan Control account daily, escrow support functions, credit bureau disputes, Loan Balance, Image EIP, SWAP-ARC loan processing, Participation loan management, Loan Review, and Loan Operations Inbox.
• Work closely with Management, Relationship Managers, and Lending Assistants.
• Other duties and/or special projects assigned by Management.

Skills

Attention to detail

Excellent communication

Team environment

Time management

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

River Bank & Trust in Montgomery, AL seeks a Lending Assistant/Loan Operations support team member to assist with mortgage escrow and loan processing tasks across Commercial, Consumer, and Real Estate loans, ensuring accuracy and compliance.

The role requires strong attention to detail, excellent communication, and the ability to work with various software while coordinating with Management, Relationship Managers, and Lending Assistants to maintain timely, precise service for our customers.