Loan Operations Specialist

EagleBank; Silver Spring (MD); Hybrid; USD 55,000 - 85,000; Full time

Job summary

EagleBank in Silver Spring, MD is seeking a Loan Operations Specialist to support end-to-end processing and servicing of commercial and consumer loans.

This full-time hybrid role collaborates with relationship managers, branch staff, and internal teams to ensure accurate documentation, boarding into servicing systems, and timely resolution of loan inquiries.

The ideal candidate has strong loan servicing knowledge, attention to detail, and excellent communication and customer service skills.

Qualifications

• Strong knowledge of Loans and Loan Servicing, including payment processing and payoffs.
• Experience with Loan Documents: preparation, review, and quality control for compliance.
• Excellent communication and customer service skills for inquiries and issues.
• Attention to detail and organization to manage multiple tasks in a fast-paced environment.
• Familiarity with banking operations, loan systems, and regulatory lending requirements.
• Proficiency in standard office software; able to learn new systems quickly.
• Hybrid work environment experience or ability to collaborate in person and remotely.

Responsibilities

• Support end-to-end processing and servicing of commercial and consumer loans.
• Prepare, review, and maintain loan documents and boarding into servicing systems.
• Process payments, payoffs, and adjustments; monitor loan exceptions.
• Collaborate with relationship managers, branches, and internal teams to resolve inquiries.
• Adhere to bank policies, regulatory requirements, and internal controls.
• Contribute to process improvements and operational efficiency.

Skills

Loan Servicing

Document Review

Regulatory Compliance

Customer Service

Attention to Detail

Data Entry

Hybrid Collaboration

Education

Bachelor's degree in Finance/Banking

Tools

Loan Systems

Banking Software

Microsoft Office

Job description

Company Description

EagleBank is a local community business bank serving Maryland, Northern Virginia, and Washington, DC through 12 branches and 4 regional offices. The bank provides superior customer service and tailored financial solutions for local businesses, as well as a full range of competitive personal banking products. EagleBank’s mission is to be the most trusted, experienced, and client-centric bank in the Washington, DC region and beyond. Guided by a Relationships FIRST philosophy, the bank prioritizes customers, communities, employees, and shareholders while delivering strong service and value. EagleBank is a Member FDIC and an Equal Housing Lender.

Role Description

The Loan Operations Specialist is a full-time hybrid role based in Silver Spring, MD, with flexibility for some work from home. This role is responsible for supporting the end-to-end processing and servicing of commercial and consumer loans, ensuring accuracy, compliance, and timely completion of all documentation. Day-to-day tasks include preparing, reviewing, and maintaining loan documents, boarding loans into servicing systems, processing payments, payoffs, and adjustments, and monitoring loan exceptions. The specialist works closely with relationship managers, branch staff, and other internal teams to resolve loan-related inquiries, research discrepancies, and provide high-quality customer service. The role also involves adhering to bank policies, regulatory requirements, and operational controls, while contributing to process improvements and operational efficiency.

Qualifications

• Strong knowledge of Loans and Loan Servicing, including payment processing, payoffs, and maintenance activities.
• Experience working with Loan Documents, including preparation, review, and quality control for accuracy and compliance.
• Excellent Communication and Customer Service skills, with the ability to handle inquiries and resolve issues professionally.
• Attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Familiarity with banking operations, loan systems, and regulatory requirements related to lending.
• Proficiency in standard office software and data entry; comfort learning new systems and tools.
• Ability to work effectively in a hybrid environment, collaborating in person and remotely with cross-functional teams.
• Prior experience in loan operations, loan processing, or related banking roles preferred; relevant coursework or certifications in finance or banking are a plus.