Loan Operations Team Lead/Supervisor

City First Bank; Washington, Baltimore (District of Columbia, MD); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Job summary

A community-focused financial institution in Washington, DC is seeking a Loan Operations Specialist to supervise the Loan Operations Department, ensuring compliance and delivering quality customer service. Candidates should have at least five years of experience in loan servicing. This role offers a competitive salary between $80,000 and $85,000 annually, with a focus on equitable economic development.

Qualifications

• Minimum five years of related experience in loan servicing and operations.
• Strong knowledge of servicing commercial, construction, and real estate loans.

Responsibilities

• Supervises the Loan Operations Department.
• Ensures compliance with applicable government regulations and bank policy.
• Provides supervision and training to Department staff.

Skills

Loan servicing expertise

Compliance knowledge

Customer service skills

Leadership

Education

High school degree

Bachelor’s Degree in finance or business

Job description

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This range is provided by City First Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $85,000.00/yr

Direct message the job poster from City First Bank

Strategic Talent Acquisition & Onboarding Expert | AVP | HR | City First Bank | [e-mail] | 202.243.7136

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

Supervises the Loan Operations Department, which includes the following:

• Loan Customer Service
• Loan File Management
• Responsible for Review of all Loan File Maintenance and New Loan Boarding
• Ensures accurate and timely servicing of the Bank’s Loan Portfolio.
• Ensures that Loan Service activities are completed in compliance with applicable government regulations and bank policy.
• Provides supervision and training to Department staff.
• Ensures quality customer relations and service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures that all new loans are accurately boarded into the Loan Servicing Data System.
• Supervises workflow and delegates assignments.
• Prepares/Reviews Escrow Analysis for all Direct Lending loans on Escrow.
• Maintains the HMDA LAR for Direct Lending loans.
• Reviews new loans for FHLB Pledgeability.
• Ensures the GL Application balances for Direct Lending loans.
• Daily/Monthly GL Reconciliation for Direct Lending loan GLs.
• Flood Insurance Monitoring, Force Place Communication and Monitoring
• Supervises servicing of all Direct Lending loans, modifications, real estate taxes, hazard and flood insurance, payoffs, lien releases for paid off loans, billing statements and notices.
• Provides supervision and direction to the following functions:

General Customer Service

File Management

Core Loan System Maintenance

Department Workflow and Assignments

• Coordinates activities with appropriate loan officers regarding litigation.
• Assists manager with maintaining and updating the Loan Operations Manual.
• Ensures compliance with flood insurance regulations.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Provides leadership and training to departmental staff.
• Participates in hire/fire/salary actions/decisions for departmental staff.

EDUCATION & EXPERIENCE

Required Education/Experience:

• High school or general education degree
• Minimum five years related experience in loan servicing and operations.

Preferred Education/Experience:

• Associates or Bachelor’s Degree in finance, business administration, real estate, or related field.

CERTIFICATIONS

• Not applicable

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Strong knowledge of servicing commercial, construction, and real estate loans.
• Strong knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures, and bank products and services.

Preferred Knowledge & Skills:

• Superior knowledge of servicing commercial, construction, and real estate loans.
• Superior knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures; and bank products and services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

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