Loan Operations Specialist

MBT Bank; Forest City (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

MBT Bank is seeking a Loan Associate to support the Loan department by coordinating documentation for underwriting and approvals. You will work with Loan Officers and clients to resolve questions about applications, statuses, and payoffs, while ensuring compliance and accurate processing throughout the loan cycle.

The role requires 2+ years in lending support and experience in sales administration or customer service, with a focus on accuracy and regulatory compliance.

Qualifications

• Two or more years of lending support experience.
• Must understand the fundamentals of lending and loan processing for all loan types.
• Two or more years of sales administration or customer service experience.

Responsibilities

• Support the lending process by collecting and tracking documentation for underwriting and loan approval.
• Coordinate with Loan Officers, Credit Analysts, and clients to resolve underwriting exceptions, clear ticklers, and obtain outstanding information.
• Ensure all required searches, title work, insurance verifications, and other pre- and post-approval due diligence requirements are completed accurately and timely.
• Coordinate with Loan Processing team to ensure document prep is completed accurately and timely in accordance with closing calendar.
• Create, maintain, and monitor loan file checklists to ensure all documentation is received and loan files are complete prior to closing.
• Review loan and closing documents for accuracy, completeness, and compliance with approved credit terms, and assist with loan closings as needed.
• Verify closing package is complete, execute loan boarding and funding, and ensure proper file retention of all signed documents.
• Provide proactive customer relationship support by requesting and tracking financial documentation, responding to account inquiries, and maintaining knowledge of banking products and services.
• Maintain confidentiality and regulatory compliance while preparing customer correspondence, documenting account activity, and participating in customer meetings and calls as needed.

Skills

Lending support

Loan processing

Customer service

Sales administration

Education

High School diploma or equivalent

Job description

MBT Bank is seeking a Loan Associate to support the Loan department by coordinating documentation for underwriting and approvals. You will work with Loan Officers and clients to resolve questions about applications, statuses, and payoffs, while ensuring compliance and accurate processing throughout the loan cycle.

The role requires 2+ years in lending support and experience in sales administration or customer service, with a focus on accuracy and regulatory compliance.