Loan Associate

MBT Bank; Forest City (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

MBT Bank is seeking a Loan Associate to support the Loan department by coordinating documentation for underwriting and approvals. You will work with Loan Officers and clients to resolve questions about applications, statuses, and payoffs, while ensuring compliance and accurate processing throughout the loan cycle.

The role requires 2+ years in lending support and experience in sales administration or customer service, with a focus on accuracy and regulatory compliance.

Qualifications

• Two or more years of lending support experience.
• Must understand the fundamentals of lending and loan processing for all loan types.
• Two or more years of sales administration or customer service experience.

Responsibilities

• Support the lending process by collecting and tracking documentation for underwriting and loan approval.
• Coordinate with Loan Officers, Credit Analysts, and clients to resolve underwriting exceptions, clear ticklers, and obtain outstanding information.
• Ensure all required searches, title work, insurance verifications, and other pre- and post-approval due diligence requirements are completed accurately and timely.
• Coordinate with Loan Processing team to ensure document prep is completed accurately and timely in accordance with closing calendar.
• Create, maintain, and monitor loan file checklists to ensure all documentation is received and loan files are complete prior to closing.
• Review loan and closing documents for accuracy, completeness, and compliance with approved credit terms, and assist with loan closings as needed.
• Verify closing package is complete, execute loan boarding and funding, and ensure proper file retention of all signed documents.
• Provide proactive customer relationship support by requesting and tracking financial documentation, responding to account inquiries, and maintaining knowledge of banking products and services.
• Maintain confidentiality and regulatory compliance while preparing customer correspondence, documenting account activity, and participating in customer meetings and calls as needed.

Skills

Lending support

Loan processing

Customer service

Sales administration

Education

High School diploma or equivalent

Job description

POSITION SUMMARY

The Loan Associate will provide support to the Loan department on all types of loans and loan programs, in accordance with the loan workflow. The primary responsibilities of this position include working with the Loan Officer and client to compile documentation needed for new and renewing loans. This position will serve as a liaison between the Loan Officer and the client when questions arise regarding the status of an application, loan, payments, and payoffs.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be provided to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

1. Support the lending process by adhering to workflow procedures by collecting and tracking required documentation necessary for underwriting and loan approval. Ensure all required checklist items are gathered and scanned into loan origination system prior to handing off to Credit Analysts.
2. Coordinate with Loan Officers, Credit Analysts, and clients to resolve underwriting exceptions, clear ticklers, and obtain outstanding information.
3. Ensure all required searches, title work, insurance verifications, and other pre- and post-approval due diligence requirements are completed accurately and timely.
4. Coordinate with Loan Processing team to ensure document prep is completed accurately and timely in accordance with closing calendar.
5. Create, maintain, and monitor loan file checklists to ensure all documentation is received and loan files are complete prior to closing.
6. Review loan and closing documents for accuracy, completeness, and compliance with approved credit terms, and assist with loan closings as needed.
7. Verify closing package is complete, execute loan boarding and funding, and ensure proper file retention of all signed documents.
8. Provide proactive customer relationship support by requesting and tracking financial documentation, responding to account inquiries, and maintaining knowledge of banking products and services.
9. Maintain confidentiality and regulatory compliance while preparing customer correspondence, documenting account activity, and participating in customer meetings and calls as needed.

Requirements

Education

High School diploma or equivalent

Experience

Two (2) or more years of lending support experience. Must understand the fundamentals of lending and loan processing for all loan types.

Two (2) or more years of sales administration or customer service experience.