Loan Operations Assistant Manager

First Northern Bank; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Profit-sharing

Discounted stock purchase program

Generous time off

Job summary

First Northern Bank seeks an Assistant Manager for Loan Operations to oversee daily mortgage, consumer, and commercial loan processing and servicing, ensuring accuracy, timeliness and regulatory compliance.

The role acts as a working leader, coaching staff, supporting workflow improvements, and partnering with IT to implement system enhancements and efficient processes.

Qualifications

• Bachelor's degree in Business, Finance, Accounting or equivalent.
• Minimum 8 years of loan operations experience; 3+ years in a supervisory role.
• Working knowledge of consumer, mortgage, and commercial loan servicing.
• Experience with FIS, LaserPro, OnBase and Abrigo preferred.

Responsibilities

• Supervise Loan Operations staff, coaching and developing a culture of accountability and continuous improvement.
• Support hiring, onboarding, training, performance management and staff development.
• Establish and monitor workflows, service standards, and procedures to promote operational effectiveness.
• Coordinate and review loan servicing functions including payments, payoffs, escrow, disbursements and balancing.

Skills

Staff supervision

Process improvement

Regulatory compliance

Customer service

Loan operations

Education

Bachelor's degree in Business/Finance/Accounting

Tools

FIS

LaserPro

OnBase

Abrigo

Job description

The Loan Operations Assistant Manager supports the daily operations of the Loan Operations department, including mortgage, consumer, and commercial loan portfolios. This role assists with ensuring accurate, timely, and compliant loan processing, servicing, accounting, and reporting while providing a high level of internal and external customer service. The Assistant Manager serves as a working leader, supporting staff development, monitoring workflow efficiency, assisting with system and process improvements, and partnering with departments across the organization to achieve operational goals.

• Assist in supervising, coaching, and developing Loan Operations staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Support hiring, onboarding, training, performance management, and employee development activities.
• Help establish and monitor workflows, service standards, and departmental procedures to promote operational effectiveness.
• Coordinate and review loan servicing functions, including payment processing, payoffs, escrow administration, disbursements, and balancing activities.
• Assist with loan boarding and verification processes to ensure accuracy and adherence to established controls and separation of duties.
• Help provide guidance for specialized loan processes, including non-accrual loans, charge-offs, and OREO accounts.
• Support system updates, testing efforts, and implementation of process and software enhancements.
• Assist with identifying opportunities for process improvement and documenting and maintaining operational procedures.
• Promote a positive, service-oriented culture aligned with organizational values.
• Perform daily operational duties and provide coverage as needed to support departmental objectives.
• Assist in monitoring service level agreements and departmental performance metrics.
• Gather and provide information requested during internal audits, examinations, and regulatory reviews.
• Support compliance with document retention policies and regulatory requirements.
• Coordinate with vendors and the IT department regarding software updates, system maintenance, and issue resolution.
• Assist the Loan Operations Manager with special projects, reporting, and department initiatives.
• Serve as the primary point of escalation for routine departmental questions and operational issues, resolving matters within established policies and procedures and escalating significant, unusual, or higher-risk matters to the Loan Operations Manager.
• Perform all other duties as assigned.
• Assist the Loan Operations Manager with employee coaching, performance feedback, scheduling, training, and workflow management.
• Serve as a departmental resource and act as backup to the Loan Operations Manager when needed.

Education and/or Experience:

• Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent combination of education and experience required
• Minimum of 8 years of loan operations experience required with at least 3 years being in a supervisory level role required.
• Working knowledge of consumer, mortgage, commercial loan products and servicing.
• Strong understanding of loan operations procedures, controls, and compliance requirements.
• Experience with FIS, LaserPro, OnBase, and Abrigo preferred.

Why You Should Apply

• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.