Loan Operations Coordinator

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 55,000 - 70,000; Full time

Job summary

F.N.B. Corporation is seeking a Loan Operations Coordinator in Hermitage, PA. The role focuses on analyzing, documenting, and closing loan requests from branches and ensuring customer service goals are met. You will act as a SME and support the branches and lending teams in daily workflow and reporting.

The position emphasizes risk awareness and compliance with banking policies, requiring strong communication, multitasking, and computer skills, including MS Word and Excel.

Qualifications

• High school diploma or GED is required.
• Minimum 7 years of experience in loan operations or related.
• Excellent communication and multitasking in a fast-paced environment.
• Knowledge of general banking operating policies and procedures.

Responsibilities

• Serve as the subject matter expert for the assigned team and assign daily functions.
• Assist branches by analyzing, evaluating, documenting and closing loan requests.
• Provide reports to management monthly or as requested.
• Support branch managers and commercial lending teams with loan processing and issues.

Skills

Excellent communication

Multi-tasking

Detail-oriented

Office equipment

Computer software

MS Word

MS Excel

Banking policies

Education

High School diploma or GED

Tools

MS Word

MS Excel

Banking software basics

Job description

Primary Office Location:

4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Loan Operations Coordinator
Business Unit: Operations
Reports To: Supervisor of Loan Operations

Position Overview:
This position is primarily responsible for assisting the branches by analyzing, evaluating, documenting and closing loan requests generated through the branches. The incumbent performs various duties to meet the needs of customers and achieve customer service goals as established in the loan operations annual operating plan. The incumbent complies with established operating policies and procedures, communicates with appropriate personnel, responds to inquiries or requests for information, maintains appropriate records and provides assigned reports. The incumbent is the subject matter expert.

Primary Responsibilities:
Serves as the subject matter expert for the assigned team. Responsible for assigning daily functions of Loan Representatives and facilitating daily work flow to ensure deadlines are met. Provides support to co-workers in all areas relating to questions and processing issues. Provides support to management.

Supports branch managers and commercial lending teams by assisting them to analyze, evaluate, document and close their loan requests. Discusses loan inquiries, loan documentation and processing issues providing direction and solutions to issues.

Provides service to customers of the bank with respect to loan products and services. Provides help to customers with specific inquiries or service problems.

Prepares and maintains accurate records of production volumes. Provides reports to management monthly or as requested.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
7

Special Skills:
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
Working knowledge of banking operating policies and procedures which impact banking services

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.