Loan Operations Coordinator

First National Bank of Pennsylvania; Hermitage (Mercer County); On-site; USD 60,000 - 75,000; Full time

Job summary

First National Bank of Pennsylvania in Hermitage, PA is seeking a Loan Operations Coordinator to support branches by analyzing and closing loan requests and ensuring policy compliance.

The role reports to the Supervisor of Loan Operations and requires a strong background in loan operations, detail orientation, and excellent communication skills. You will help manage daily production, generate reports, and collaborate with management to meet service goals.

Qualifications

• High School diploma or GED required.
• Minimum 7 years of relevant loan operations experience.
• Strong written and verbal communication.
• Detail-oriented with ability to manage multiple tasks.
• Ability to use general office equipment and banking software.
• Proficiency in MS Word and Excel.
• Knowledge of banking operating policies and procedures.

Responsibilities

• Serve as SME and assign daily loan processing tasks.
• Support branches by analyzing, evaluating and closing loan requests.
• Assist customers with loan product inquiries and service issues.
• Prepare and maintain accurate production records and reports.
• Collaborate with management to resolve processing issues.
• Uphold risk management and regulatory compliance.

Skills

Excellent communication

Multi-tasking

Detail-oriented

General office equipment

Personal computer & software

MS Word

MS Excel

Banking policies familiarity

Education

High School or GED

Job description

Join our team. Make a difference - for us and for your future.

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148.

Position Title:

Loan Operations Coordinator

Business Unit:

Operations

Reports To:

Supervisor of Loan Operations

Position Overview:

This position is primarily responsible for assisting the branches by analyzing, evaluating, documenting and closing loan requests generated through the branches. The incumbent performs various duties to meet the needs of customers and achieve customer service goals as established in the loan operations annual operating plan. The incumbent complies with established operating policies and procedures, communicates with appropriate personnel, responds to inquiries or requests for information, maintains appropriate records and provides assigned reports. The incumbent is the subject matter expert.

Primary Responsibilities:

• Serves as the subject matter expert for the assigned team. Responsible for assigning daily functions of Loan Representatives and facilitating daily work flow to ensure deadlines are met.
• Provides support to co-workers in all areas relating to questions and processing issues. Provides support to management.
• Supports branch managers and commercial lending teams by assisting them to analyze, evaluate, document and close their loan requests. Discusses loan inquiries, loan documentation and processing issues providing direction and solutions to issues.
• Provides service to customers of the bank with respect to loan products and services. Provides help to customers with specific inquiries or service problems.
• Prepares and maintains accurate records of production volumes. Provides reports to management monthly or as requested.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:

High School or GED

Minimum Years Experience:

7

Special Skills:

• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Working knowledge of banking operating policies and procedures which impact banking services

Special Licenses and Certificates:

N/A

Physical Requirements:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.