Loan Operations Coordinator

First National Bank; Hermitage (Mercer County); On-site; USD 55,000 - 75,000; Full time

Job summary

First National Bank in Hermitage, PA is seeking a Loan Operations Coordinator to support branches by analyzing, documenting and closing loan requests. The role acts as a subject matter expert and ensures timely processing in alignment with bank policies.

Responsibilities include coordinating daily workflow, producing management reports, and assisting customers with loan products. A strong communicator with detail orientation is essential for success in this fast-paced environment.

Qualifications

• Minimum Education: High School or GED.
• Minimum Years Experience: 7 years.
• Strong verbal and written communication skills.
• Familiarity with banking policies and procedures.

Responsibilities

• Serve as SME for the loan operations team and manage daily workflow.
• Assist branches to analyze, document, and close loan requests.
• Provide customer support for loan products and inquiries.
• Prepare and maintain production reports for management monthly.
• Perform additional duties and special projects as assigned.

Skills

Excellent communication

Multi-tasking in fast-paced env.

Detail-oriented

General office equipment usage

PC and job-related software

Education

High School or GED

Tools

MS Word

MS Excel

Banking software knowledge

Job description

Primary Office Location

4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Loan Operations Coordinator

Business Unit: Operations

Reports To: Supervisor of Loan Operations

Position Overview

This position is primarily responsible for assisting the branches by analyzing, evaluating, documenting and closing loan requests generated through the branches. The incumbent performs various duties to meet the needs of customers and achieve customer service goals as established in the loan operations annual operating plan. The incumbent complies with established operating policies and procedures, communicates with appropriate personnel, responds to inquiries or requests for information, maintains appropriate records and provides assigned reports. The incumbent is the subject matter expert.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Primary Responsibilities

• Serves as the subject matter expert for the assigned team. Responsible for assigning daily functions of Loan Representatives and facilitating daily work flow to ensure deadlines are met. Provides support to co-workers in all areas relating to questions and processing issues. Provides support to management.
• Supports branch managers and commercial lending teams by assisting them to analyze, evaluate, document and close their loan requests. Discusses loan inquiries, loan documentation and processing issues providing direction and solutions to issues.
• Provides service to customers of the bank with respect to loan products and services. Provides help to customers with specific inquiries or service problems.
• Prepares and maintains accurate records of production volumes. Provides reports to management monthly or as requested.
• Performs other related duties and projects as assigned.

Minimum Education

• High School or GED

Minimum Years Experience

• 7

Special Skills

• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Working knowledge of banking operating policies and procedures which impact banking services

Special Licenses and Certificates

N/A

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.