Loan Operations Associate

Bank of the Orient; Millbrae (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of the Orient is seeking an enthusiastic Loan Operations professional to support servicing and operations of loans, including payoffs, lien releases, bookings, and disbursements. The role requires careful document handling, audit trails, and responsive customer inquiries.

Ideal candidate has 1 year in loan operations, familiarity with commercial and consumer real estate lending, and strong MS Office skills. Experience with LaserPro and data systems is a plus.

Qualifications

• Requires 2 years of college-level coursework.
• 1 year experience in loan operations in a financial services setting.
• Experience with commercial and consumer real estate loans.
• Proficient with MS Word, Excel, and related data systems.
• Strong analytical and communication skills, with attention to detail.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Demonstrates quality customer service in interactions with internal and external customers.
• Tracks insurance policies and audits updates in the system.
• Reconciles loan balances and postings with the general ledger.
• Responds to inquiries by researching, analyzing and resolving issues.
• Maintains audit trails and accurate loan reports daily.
• Verifies property tax evidence and completes system updates.
• Maintains hard and electronic loan files with proper retention.
• Keeps loan information current in files and systems.
• Monitors UCC filings and financial statements; communicates due dates.
• Ensures loans conform to risk assessments prior to funding/closing.
• Creates and maintains complete loan files for audits.
• Tracks post-closing items and follow-ups.

Skills

Verbal & written communication

Multitasking

Customer service

Data analysis

Education

College coursework

Tools

MS Word

MS Excel

LaserPro

Job description

Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and Texas communities. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.

We are currently seeking an enthusiastic individual for our Loan Operations team. The Ideal candidate who under general supervision and within established policies and procedures performs a wide variety of duties pertaining to the servicing and operations of loans including processing payoffs; release of liens; booking new loans and renewals; posting payments and loan disbursements; completion of credit ratings; tracking, obtaining and auditing hazard insurance and taxes; maintenance of loan/customer information; security of Bank retained collateral; tracking of financial statements; UCC filings, and other time-sensitive processes/documents; as needed, produces correspondence; responds to customer inquiries; and prepares reports.

ESSENTIAL DUTIES

1. Demonstrates quality customer service principles with internal and external customers ensuring customer relationships are maintained at the highest possible level.
2. Tracks insurance policies on a timely basis and obtains appropriate policies; upon receipt of policy, audits all appropriate system updates and files appropriately.
3. Tracks loan commitments and corresponding balances, and reconciles transactions against the general ledger.
4. Responds to customer inquiries by researching, analyzing, and resolving issues in a timely manner.
5. Reviews all appropriate loan reports and provides all necessary audit trails and information on the appropriate report, daily.
6. Tracks property taxes (if applicable) and obtains the appropriate evidence of payment. Upon receipt of evidence, responsible for verification, system updates, and filing.
7. Properly stores loan documentation, including credit and legal files, notes, and any other loan documentation or correspondence, adhering to retention schedules for both the department and the warehousing of documents and records.
8. Maintains and updates customer information in both the physical loan files and supporting data systems.
9. Tracks UCC filings, financial statements, collateral reviews, and any other time-sensitive processes/documents and communicates due dates to account officers in a timely manner.
10. Prior to scheduling funding/closing, ensure loans conform to LSC Process Risk Assessment and the Credit Memorandum.
11. Create and maintain hard and electronic loan files. Ensure complete and accurate files are maintained for presentation in internal and external audits.
12. Ongoing tracking and monitoring of post-closing tickler items.

MINIMUM QUALIFICATIONS

1. Requires minimum 2 years college level courses.
2. Minimum 1 year experience in loan operations in a financial services industry.
3. Requires loan servicing experience with commercial and consumer real estate loans.
4. Requires computer experience with programs such as MS Word, Excel, Laser Pro etc.
5. Knowledge of commercial and consumer real estate finance, laws, compliance, general accounting, and data systems.
6. Ability to collect and analyze financial information.
7. Ability to manage multiple tasks, strong follow through, and consistently meet deadlines.
8. Proficiency with MS Office including Word and Excel.
9. Excellent verbal and written communication skills.
10. Well-developed customer relations skills.

Language: Chinese prefer

Visit our website at: www.bankorient.com for additional information.

Candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.

Bank of the Orient is proud to be an Affiantive Action, Equal Opportunity Employer