Loan Officer - Scott AFB, IL

Veterans United Home Loans; Illinois; On-site; USD 90,000 - 225,000; Full time

Benefits offered by this job

Health and dental insurance

Paid sick leave

Employee wellness program

401(k) matching

Paid holidays

Job summary

Veterans United Home Loans is seeking a motivated Loan Officer to help Veterans and military families become homeowners. You will determine homebuying needs, coordinate with the loan team, and ensure a smooth loan experience for borrowers.

The role emphasizes regular client communication, education on loan options, and adherence to guidelines to drive efficient loan processing and customer satisfaction.

Qualifications

• Excellent written and interpersonal communication skills.
• Ability to communicate loan status regularly with clients via email and phone.
• Experience analyzing borrowers' information to determine loan feasibility.
• Experience in sales or customer-facing roles.
• Familiarity with social media management is a plus.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Skills

Customer service

Communication

Relationship building

Self-motivated

Time management

Job description

About You

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self‑motivated. You learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

About the Role & Job Requirements

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unparalleled customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers.

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre‑approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families and lift up people and communities across the country.

Backgrounds of Successful Employees

• Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players.
• Sales: Retail, Auto, Phone, Sales Support, Brand Representatives.
• Hospitality: Servers, Event Services.
• Education: Teachers, Higher Education, Admissions.
• Public Service: City Employees, Government Work, Law Enforcement, First Responders.

Compensation

The base pay range for this position is $13.00 to $20.00 per hour. This is a commissioned role, with commissions based on the volume (dollar amount) of loans closed. We estimate an annual gross income potential between $90,000.00 and $225,000.00, varying by experience and performance.

Benefits

Veterans United provides a variety of benefits to employees, including health and dental insurance coverage, paid sick leave, an employee wellness program, 401(k) matching, and paid holidays.

Equal Opportunity Statement

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. Veterans United Home Loans is a VA‑Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Department of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.