Loan Officer - Puyallup, WA

Veterans United Home Loans; Puyallup (WA); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Health and dental insurance

Paid sick leave

Employee wellness program

401(k) matching

Paid holidays

Job summary

Veterans United Home Loans seeks a results-driven Loan Officer to enhance borrower experiences and deliver exceptional customer service. You will assess homebuying needs, collaborate with the loan team, and guide clients through the loan process from pre-approval to closing.

The role emphasizes timely communication, attention to detail, and compliance with industry guidelines while leveraging Encompass and other tools to optimize throughput and outcomes.

Qualifications

• 2+ years of experience in the mortgage industry.
• Background in mortgage sales or related processing experience.
• High attention to detail.
• Thrive in fast-paced, results-oriented environment.
• Exemplary customer service skills.
• Strong interpersonal communication skills (written and verbal).
• Effective communication and conflict resolution.
• Quantitative and analytical decision making skills.
• Aptitude for interpreting and analyzing financial and general business information and procedures.
• Proficient in basic computer technologies, appropriate for an internet-based company.
• NMLS licensed or become licensed upon employment.
• Regular and predictable attendance.
• Familiarity with Encompass loan origination software.
• Experience self-sourcing leads.
• Knowledge in Excel, Word and Powerpoint.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Skills

Customer service

Interpersonal communication

Attention to detail

Results oriented

Time management

Self-motivation

Tools

Encompass loan origination software

Excel

Word

PowerPoint

Job description

ABOUT YOU:

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self-motivated. You learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

ABOUT THE ROLE & JOB REQUIREMENTS:

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers.

Job duties may include, but are not limited to:

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.


• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.


• Manage internal efforts to ensure a timely process and resolve application issues.


• Interview borrowers and obtain and/or verify information and documentation.


• Manage social media presence.


• Educate borrowers on loan process and product/service alternatives.


• Remain knowledgeable on company and industry guidelines and processes.


• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Here’s what we’re looking for in a solid candidate:

• 2+ years of experience in the mortgage industry.


• Background in mortgage sales or related processing experience.


• High attention to detail.


• Thrive in fast-paced, results-oriented environment.


• Exemplary customer service skills.


• Strong interpersonal communication skills (written and verbal).


• Effective communication and conflict resolution.


• Quantitative and analytical decision making skills.


• Aptitude for interpreting and analyzing financial and general business information and procedures.


• Proficient in basic computer technologies, appropriate for an internet-based company.


• NMLS licensed or become licensed upon employment.


• Regular and predictable attendance.


• Familiarity with Encompass loan origination software.


• Experience self-sourcing leads.


• Knowledge in Excel, Word and Powerpoint.

ABOUT US:

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

The base pay range for this position is $13.00 to $20.00 per hour, but keep in mind that this is a commissioned role. Commissions will be based on the volume (dollar amount) of loans closed. We estimate that this position has an annual gross income potential of between $90,000.00 and $225,000.00, taking into account base pay, commissions, deductions, and bonuses. Of course, pay will vary and may be above or below the potential range based on various factors, such as experience and performance.

Veterans United provides a variety of benefits to employees, including health and dental insurance coverage, paid sick leave, an employee wellness program, 401(k) matching, and paid holidays.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail]

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.