Loan Officer - Clarksville, TN

Veterans United Home Loans; Clarksville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Veterans United Home Loans in the United States is seeking a Loan Officer who will help Veterans by delivering exceptional service. You’ll work with borrowers to determine homebuying needs and collaborate with the loan team to ensure a smooth experience.

This role requires a Mortgage Loan Originator license; our licensing team can assist. Prior sales and mortgage origination experience, including online leads and call center settings, are highly valued.

Qualifications

• Mortgage Loan Originator license required; the licensing team can assist to obtain one.
• Previous sales experience and an understanding of performance-based marketing metrics.
• Mortgage origination experience closing online mortgage leads and call center experience.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Skills

Communication skills

Sales experience

Interpersonal skills

Self-motivated

Job description

ABOUT YOU

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self-motivated. You learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

ABOUT THE ROLE & JOB REQUIREMENTS

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. This role requires a Mortgage Loan Originator license. Our recruitment and licensing team will be able to work alongside you to help you obtain your MLO license if you do not already have one. Previous sales experience and an understanding of performance-based marketing metrics is preferred. Additionally, so is previous mortgage origination experience closing online mortgage leads and previous experience in a call center environment.

Here’s a snapshot of what you’d be doing:

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

ABOUT US

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. At VU, we don’t require a specific degree or experience. We have found that individuals from various backgrounds can be successful in our roles. Some of our most successful employees came from these backgrounds: Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players! Sales: Retail, Auto, Phone, Sales Support, Brand Representatives Hospitality: Servers, Event Services Education: Teachers, Higher Education, Admissions Public Service: City Employees, Government Work, Law Enforcement, First Responders.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Learn more about us on Glassdoor and our career site at vu.com/careers

If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail]

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.