Loan Officer - Jacksonville, NC

Veterans United Home Loans; Jacksonville (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Veterans United Home Loans in Jacksonville, Texas seeks a Loan Officer to help veterans by delivering exceptional customer service and collaborating with the loan team to ensure a smooth homebuying experience.

You will communicate loan status by phone and email, assess borrower information for pre-approval, guide clients through the loan process, and stay current on guidelines to support successful outcomes.

Qualifications

• Excellent written and interpersonal communication skills.
• Self-motivated with initiative and a results-driven mindset.
• Ability to analyze borrower information and determine feasibility of loan approvals.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Job description

ABOUT YOU

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self-motivated. You learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

ABOUT THE ROLE & JOB REQUIREMENTS

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. Job duties may include, but are not limited to:

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

ABOUT US

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

• Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players!
• Sales: Retail, Auto, Phone, Sales Support, Brand Representatives
• Hospitality: Servers, Event Services
• Education: Teachers, Higher Education, Admissions
• Public Service: City Employees, Government Work, Law Enforcement, First Responders

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs.

NMLS # 1907. Equal Housing Opportunity.