Mortgage Loan Officer - Killeen, TX

Veterans United Home Loans; Killeen (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Veterans United Home Loans is seeking a Loan Officer in the United States. The role focuses on helping borrowers, delivering exceptional customer service, and collaborating with the loan team to ensure a smooth loan experience.

You will regularly communicate loan status, analyze borrower information for pre-approval, and manage documentation to drive timely processing. Strong interpersonal skills and a customer‑first mindset are essential for success.

Qualifications

• Shows passion for helping Veterans.
• Capable of building rapport with diverse groups.
• Demonstrates initiative and competitive drive.
• Able to learn quickly and adapt to change.

Responsibilities

• Communicate loan status regularly with clients via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approval and obtain a loan.
• Manage internal efforts to ensure a timely process and resolve issues.
• Interview borrowers and verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and alternatives.
• Remain knowledgeable on company guidelines and processes.
• Analyze numbers to increase efficiency and meet company goals.

Skills

Relationship building

Self-motivated

Learn quickly

Results oriented

Interpersonal communication

Tools

Email

Phone

Job description

About You

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self‑motivated, learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

About the Role & Job Requirements

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their home-buying needs and collaborating with the rest of the loan team to provide a smooth loan experience to your customers.

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approval and obtain a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA loans and became the #1 VA lender for homebuyers in the nation. We measure success by living our values daily: be passionate and have fun, deliver results with integrity and enhance lives every day. We always strive to provide friendly service to military homebuyers and their families and to lift up people and communities across the country.

Backgrounds of Successful Employees

• Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players
• Sales: Retail, Auto, Phone, Sales Support, Brand Representatives
• Hospitality: Servers, Event Services
• Education: Teachers, Higher Education, Admissions
• Public Service: City Employees, Government Work, Law Enforcement, First Responders

Equal Opportunity Employer Statement

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. NMLS #1907. Equal Housing Opportunity.

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs.

If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail].