Loan Officer

Aleron; Buffalo (NY); On-site; USD 46,000 - 62,000; Full time

Job summary

The Loan Officer role at Acara Solutions in Buffalo, NY focuses on relationship-based lending. You will interview borrowers, underwrite consumer loan applications, and guide members through lending decisions.

With 3+ years in lending or financial services, you’ll build trust with members, open accounts, and identify opportunities to offer suitable products while maintaining compliance and accurate documentation.

Qualifications

• 3+ years of experience in lending, credit unions, financial services, nonprofit work, or high-level member service.

Responsibilities

• Conduct lending interviews and underwrite consumer loan applications.
• Build strong, trust-based relationships with members.
• Open accounts and identify opportunities to recommend appropriate products and services.
• Manage multiple member relationships simultaneously, from quick interactions to hour-long consultations.
• Take full ownership of lending cases from intake through completion.
• Clearly explain loan terms, rates, conditions, and expectations.
• Maintain accurate documentation and ensure regulatory and policy compliance.
• Collaborate with team members and cross-functional departments as needed.
• Participate in team culture, outreach, and community engagement efforts.
• Educate members and refer them to additional credit union resources when appropriate.

Skills

Empathy

Problem solving

Phone and in-person communication

Time management

Tech-savvy

Education

High School Diploma or GED

Job description

Job Title: Loan Officer

Location: Buffalo, NY

Employment Type: Direct Placement

Industry: Banking

Compensation: $25.95/hr.

Schedule: M-F 9:00AM-5:00PM (with rotating Saturdays/1 per month 9AM-1PM)

About the Opportunity:

• The Loan Officer / Member Service Officer (MSO) is a relationship-driven lending professional who works closely with members in person, by phone, and online to understand their financial needs and guide them through lending and account decisions.
• This role goes beyond transactional banking and needs sound judgment, empathy, independence, and the ability to tailor solutions to individual member circumstances while supporting members through important financial moments.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Conduct lending interviews and underwrite consumer loan applications in alignment with the clients' lending philosophy and ethical standards.
• Build strong, trust-based relationships with members through meaningful conversations.
• Open accounts and identify opportunities to recommend appropriate products and services.
• Manage multiple member relationships simultaneously, from quick interactions to hour-long consultations.
• Take full ownership of lending cases from intake through completion.
• Clearly explain loan terms, rates, conditions, and expectations.
• Maintain accurate documentation and ensure regulatory and policy compliance.
• Collaborate with team members and cross-functional departments as needed.
• Participate in team culture, outreach, and community engagement efforts.
• Educate members and refer them to additional credit union resources when appropriate.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 3+ years of experience in lending, credit unions, financial services, nonprofit work, or high-level member service.

What Sets You Apart:

• Strong problem-solving skills and attention to detail.
• Empathy, sound judgment, and confidence navigating complex or sensitive situations.
• Tech-savvy and comfortable managing underwriting, documentation, and follow-ups.
• Comfortable communicating by phone and in person.
• Ability to manage time, prioritize tasks, and remain agile in a fast-paced environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.